Junior Logistics Coordinator
1 week ago
Rove Concepts is a high-end, online mid-century modern furniture business with a head office located in Vancouver, BC. For over 13+ years, we have built trust with customers through delivering quality products and outstanding service to doorsteps throughout North America. With a strong online presence and a commitment to timeless design, we strive to create inspiring spaces for our customers. Our growth has led us to occupy five showrooms across North America, and now expanding into Miami and New York. We continue to expand our showroom spaces to provide exceptional customer experiences.
Position Available: Junior Logistics Coordinator
Location: Vancouver, British Columbia
**Role Overview**:
Rove Concepts is currently on the search for a Junior Logistics Coordinator to join our
**Please note - you must be legally permitted to work in Canada.**
**What you you'll do**:
- Work together with the Logistics Coordinator in shipping orders out and day-to
- day tasks related to the department
- Liaise between the customer care team members and carrier representatives on
individual files to resolve any shipping issues and/or inquiries
- Work and follow up with carriers to determine estimated shipping times and dates
and relay them to related parties
- Ensuring customer service team and logistics partners have a quick response time
by staying on top of your assigned tickets, with same-day ticket review.
- Demonstrating conflict resolution and interpersonal skills in order to help the
customer service team find the best solutions for the customers
- Be the in-house go-to person for the Logistics team regarding processes and
procedures
- Assist in documentation and organization of departmental information
- Other ad hoc duties may apply
**Physical Requirements**:
- Must be able to lift merchandise up to 50lbs occasionally and up to 35lbs regularly.
- Mandated Hazard Communication/Safe Work Practices
- Must have Personal Protective Equipment (PPE)
**What you'll need**:
- 1 year in customer service and/or in an office environment
- A post-secondary degree, certificate, diploma or equivalent; concentration in
transportation logistics, operations or similar as an asset
- An interest in Logistics of an eCommerce business
- Excellent communication skills, both written and verbal
- Extreme detail-orientation and great multi-tasking skills with the ability to
prioritize
- Able to analyze data, utilize problem-solving skills, and recommend solutions
- Able to balance being self-managed and being part of a team
- Personal interest in the furniture or design industry an asset
**What We Offer**:
- Opportunities for personal and professional growth within a rapidly expanding organization.
- Competitive salary and benefits package, including extended health care, dental care, vision care, and vacation time.
- Social initiatives such as Wellness Wednesdays, Un-wine Wednesdays, weekly replenish of in office snacks and drinks.
- Free on site parking, easily accessible by public transit.
- Bring your furry friend to work and enjoy the positive impact of pets in the workplace.
- Collaborative work environment with seasoned entrepreneurs and driven talent.
- Inclusive workplace culture committed to diversity and equity.
- A dynamic and fast-paced atmosphere where innovation and creativity thrive.
- Opportunities to work within a highly motivated, young team who truly strive to make a difference.
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