Client Services Analyst

**Responsibilities**:
**ABOUT THE JOB**:
The Client Facing Margin Team (CFM) supports the margin, collateral and cash management needs of the Prime Service and Clearing business line across all supported asset classes.

Working transversally with related operational and business line teams the CFM team animates the delivery of efficient and professional margin and cash servicing to Prime Services clients, external partners, and internal stakeholders.

**What will be your DAY-TO-DAY?**

**Production and Client Centricity**:

- Manage daily communication and prompt resolution of client margin inquiries across asset classes and currencies
- Capture and effect client external/internal payment operations
- Capture and effect updates and additions to client cash settlement instructions including call-back procedures
- Participate in margin related client onboarding and position transfer operations
- Capture and animate client cash balance FX conversion requests
- Identify and promptly resolve cash breaks
- Manage and execute account closure and offboarding requirements
- Manage, maintain, and update client reporting
- Prepare and contribute to regular client reviews

**Process efficiency and transformation**:

- Identify, address and as necessary, escalate inefficient or ineffective processes
- Educate and influence clients on expected practices and behavior. Reinforce as necessary
- Participate and contribute to process improvement and modernization efforts
- Participate and contribute to strategic transformation projects

**Manage risks**:

- Ensure SGAS and its clients comply with both regulatory and house requirements
- Respect SG golden rules and generally accepted best practices

**Profile required**:
**Skills and Qualifications**:
**Must Have**:

- 2+ years of relevant clearing/settlement experience
- Knowledge of regulatory margin rules
- Understanding of product life cycle management
- Experience across asset classes
- Familiarity with joint audit committee margin handbook, rules, and regulations
- System experience with GMI
- Working knowledge of PC Span margining paradigm
- Very strong verbal and written communications skills
- Able to meet daily production deadlines in a fast-paced environment with a high degree of accuracy
- Good knowledge of all MS Suite product (Excel, Word, PowerPoint, Access)

**Languages: (Other than English)**

**Desired / Plus**:French,** **Spanish, Portuguese

**Why join us**:
**OUR Benefits**:
**WHAT WE DO DIFFERENTLY AT SOCIÉTÉ GÉNÉRALE**

Competitive compensation & benefits offering, including but not limited to:

- Minimum of 20 Vacation days + 4 personal days
- Supportive Maternity, paternity, parental and adoption leave policy
- Health spending ($2,000/year) and personal spending ($1,000/year) accounts with 75+ eligible reimbursement categories (health, training, electronics etc.)
- Fully sponsored virtual healthcare assistance and Employee Assistance Program to you and your immediate family
- Various Employee Resource Groups (ERG) to engage with such as Pride and Allies, American Women Network, Black Leadership Network, One planet, etc.
- A culture of continuous development by encouraging our employees various training programs (online training and coaching platform such as Coursera, GoFluent, Pluralsight, First Finance, and others)

**Business insight**:
OUR CULTURE:
At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.
D&I:
Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.
- Our Diversity & Inclusion Vision:
- Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
- Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents
- Engage our community and marketplace, and position the organization to meet the needs of all its clients

HYBRID WORK ENVIRONMENT:
Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols. Hybrid work arrangements vary based on business area. The applicable Business lines will determine and communicate the work arrangements that best meet their business needs.

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