E-client Services Analyst

**Responsibilities**:
**ABOUT THE JOB**

As the new E-Client Services Analyst, you will join a global team of around 10 people based in London, Paris, Hong Kong, and Montreal.

About the team you will be joining:
By joining our “eClient services team”, you will have an opportunity to collaborate with a dynamic group of industry professionals who work with FO Sales, FO Trading teams, Compliance, KYC, BMO, Risk, Technology, Middle/Back Office to facilitate Societe Generale’s electronic client footprint. Our team leverages their expertise, experience, technology, and relationships across the firm to manage the onboarding of our clients for electronic execution and through different platforms. The team acts as first point of contact for clients using our electronic execution capabilities and is responsible for troubleshooting and coordinating the quick resolution of issues that might arise during the relationship with the client.

**What will be your day-to-day?**

In this context, and in close relationship with the Front Office, you will oversee the following missions:

- You will coordinate the onboarding of clients on eTrading platforms (Fxall, Bloomberg, Tradeweb, 360T, MarketAxess, EBSDirect, etc.) - mapping, reconciliation etc. Main products covered: Fixed Income - IRS, Cash Bonds, Credit & FX - Spot, Forward, Swap, NDF, Options, Algos.
- You will act as control for new client onboardings - ensure all approvals are in place (Trading, Regulatory, KYC, Limits) and clients are eligible to access our e-pricing offer.
- You will be responsible in the maintenance of existing client base and updating trading setups, when necessary, subsequently acting as primary point of contact for any e-trading queries for internal users and for external SG clients. Overall ensuring follow the sun model - global hotline and global mailboxes.
- You will work closely with Front Office in improving security, efficiency and clients’ satisfaction in our internal processes along with liaising with vendors on issues/queries related to their platforms.
- You will implement new processes, participate in the launch of new systems and provide demos to other departments. In addition, with any new initiatives related to the development of the electronic offer.

There is never a typical day at Société Générale, but that's why we love it here

**Profile required**:
**What does it take to get the job?**
- 2 - 5 years in the financial industry
- Bachelor’s Degree or experience in financial industry
- **Collaborative mindset**
- By maintaining positive relationships with many personality types
- Openly sharing knowledge with others
- Being respectful and highly professional in all forms of communication
- Remaining cool under pressure, project an aura of calm in stressful situations
- **Learning approach**: you are eager to tackle new tasks outside one’s comfort zone
- **Continuous improvement**: you are able to find new ways to add value both individually and as a team, and look for creative solutions to improve performance and productivity

**Bonus skills**:

- Client facing experience and public relations skills
- Data manipulation and metrics gathering skills
- Wide breadth of financial knowledge: Equities, Fixed Income, OTC, Futures, Options, etc.
- Well-versed in recent regulatory changes, e.g. Dodd Frank, FATCA, FinCEN
- Knowledge of legal documentation related to account opening
- Familiarity with KYC
- Familiarity with compliance regulations

**What we do differently at Société Générale**
- Competitive compensation & benefits offering, including but not limited to:

- Minimum of 20 days **Vacation days** + 4 **personal days**:

- Supportive Maternity, paternity, parental and adoption leave policy
- **Health spending **($2,000/year) and **personal spending **($1,000/year)** accounts** with 75+ eligible reimbursement categories (health, training, electronics etc.);
- Fully sponsored virtual** healthcare assistance **and **Employee Assistance Program **to you and your immediate family;
- There are many Employee Resource Groups** (ERG) to engage with **such as Pride and Allies, American Women Network, Black Leadership Network, One planet, etc.
- We foster a **culture of continuous development** by encouraging our employees to seek improvements through various **training programs **(online training and coaching platform such as Coursera, GoFluent, PluralSight, First Finance, and others)

**Why join us**:
**Why Join us**:
It is with a long-term approach that we are engaging with the world as it is today: a world in which economic development goes hand-in-hand with environmental and social progress.

As a result, we made Team spirit a central value at Société Générale Canada. We work together to be able to offer each employee the tailored approach they require to grow.

As soon as you arrive, you will be integrated into our teams and will learn every day alongside experts, who will support you in your task.

Get ready