Manager, Operations

**Who We Are**

RioCan is one of Canada's largest Real Estate Investment Trusts (REIT). We own, manage and develop retail-focused, increasingly mixed-use properties in Canada's major markets. We pioneered the REIT concept over 30 years ago and have transformed Canadian real estate.

We are proud to be recognized as one of Canada's Greenest Employers and a Greater Toronto's Top Employer. At RioCan, you can build a career with real impact and longevity. You get the stability and resources of an established company and the entrepreneurial and collaborative spirit of a start-up. Life at RioCan is dynamic and fast-paced. We know that great ideas can come from anywhere, and we empower our people to suggest and implement them. We value different voices and perspectives and appreciate that the unique backgrounds and identities we each bring to our jobs make the whole business stronger.

**POSITION OVERVIEW**:
Reporting to the Property Manager, the Operations Manager will primarily be based at Burlington Centre. They will manage and oversee successful execution of all operational activities within the Hamilton portfolio. Provide leadership, guidance, and mentorship to the Operations Team to build exceptional tenant relationships and deliver Best-in-Class Service.

**RESPONSIBILITIES**:
- Provide leadership and guidance to Operations Team and Service Providers. Establish a collaborative, efficient, inclusive, and safe environment. Conduct regular team meetings and coordinate mandatory training sessions;
- Collaborate with immediate team and other departments to deliver exceptional tenant experience. Provide support in providing technical guidance and tenant complaint escalations;
- Develop and implement protocols to ensure that all building systems are operating efficiently and as per design specifications;
- Effectively manage performance of all service contracts but not limited to mechanical, electrical, elevators, housekeeping, security services, landscaping, life safety, pest control, and snow removal;
- Participate in the preparation and implementation of annual operating and capital budgets. Conduct heuristic study of building systems to develop a comprehensive capital plan. Manage expenditures within budget and provide detail report on monthly variances. Provide business case for any unbudgeted expense and obtain necessary approval as per company policy;
- Forecast and analyze operational data against KPIs and implement corrective actions to meet set targets;
- Assess, develop, and implement energy saving strategies to meet ESG targets and decrease operating cost without compromising tenant comfort and satisfaction;
- Oversee all preventative and predictive maintenance requirements to maximize useful life cycle;
- Participate in the design and execution of all major renovations and repositioning to the portfolio including tenant construction work. Review scope of work and drawings and provide guidance and recommendation;
- Respond to all building emergency situations and direct team to ensure safety occupants and protect the asset. Develop and execute protocols to ensure business continuity and minimize business disruption at the assigned properties;
- Ensure full compliance to all Environmental Health and Safety regulatory and corporate standards;
- Review all building procedures and programs. Provide recommendations on process improvement strategies;
- Oversee all property audits, inspections, and reporting;
- Other duties / projects as assigned.

**QUALIFICATIONS**:
- Completion of College Diploma or Certificate Program related to Building Systems and / or Commercial Real Estate;
- Minimum 7 years of experience in Building Operations and at least 3 years in Supervisory role;
- Have a valid driver’s license and vehicle;
- Outstanding Leadership and Customer Service Skills;
- Excellent Communication and Active Listening Skills;
- Ability to Work Under Pressure and demonstrate Organizational Skills;
- Demonstrates Accountability and Sense of Urgency;
- Experience in all aspects of the Real Estate Operations and successful implementations of Industry Best Practices;
- Strong Technical Background;
- Office Tower and Retail experience;
- Big Picture Thinker, Positive Mindset, and Team Player;
- Stays ahead of Industry Trends.

**Why join RioCan?**

We believe in rewarding you for what you do and investing in your career and long-term success. Our total rewards and perquisites program is designed to fit and enrich your life physically, emotionally, financially, and socially. We offer eligible employees:
**Work / Life Balance** that prioritizes YOU. Enjoy a hybrid work model with flexible work hours, an extra-long weekend with our RioCan Cares Day, and half days before every long weekend in the summer.

**Professional Growth and Development** that includes a continuing education reimbursement, a mentorship and leadership development program, on-demand online learning, and cross-training opportunities.

An **Extensi