Customer Service Representative
1 week ago
Position**:Customer Service Representative**
Location: Wallenstein ON
Reports To: Customer Service Manager
**Responsibilities**:
- Partners with the dispatcher and sales teams to meet and exceed our customers’ expectations.
- Act as the liaison between Enviro-Eze and our customers.
- Provide timely and accurate information to incoming customer order status and service knowledge requests.
- Provides timely feedback to appropriate company personnel regarding service failures or customer concerns.
- Communicate with customers regarding shipment status, delays, or any other issues as they arise.
- Communicate with dispatchers regarding shipment details and act as a liaison between dispatch and customers.
- Act as main contact with customers until shipment is completed and refer them to other departments regarding past shipments when necessary
- Other duties as assigned.
**Experience, Education, Skills and Knowledge**:
- A self-starter, who is disciplined and effective at problem solving.
- Excellent communication skills including effective listening skills are necessary to determine the needs of our customers.
- Good organization and time management skills are required.
- Proficient in Microsoft Word, Excel and Outlook and generally comfortable with computers and learning how to utilize pertinent software programs.
- Ability to function well in a fast paced environment and ensure positive team interaction and cooperation
Thank you to all that apply, only those selected for an interview will be contacted.
At Enviro-Eze, we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported
**Job Types**: Full-time, Permanent
Pay: $45,000.00-$50,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer Service: 1 year (preferred)
- Transportation: 1 year (preferred)
Work Location: In person
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