Project Coordinator

**Job Type**: Full time &Permanent **WHO WE ARE**: Lumenwerx, located in Ville Saint-Laurent, designs and manufactures architectural luminaires for the commercial, industrial and residential marketplace. Innovation, technology, performance and quality are our design principles. Our commitment is to provide our customers with leading-edge products and unsurpassed service. Our employees are fundamental to our success. Our passion for product and service come from our people, our teams and our culture. **WHAT WE ARE LOOKING FOR**: Lumenwerx is looking for a self-motivated, hands-on, **Project Coordinator for the after sales** servicing of our products. This role is ideal for somebody with a technical background and is comfortable with mechanical and electrical systems. While working in an office environment, you should be comfortable in a construction and factory setting to in helping to resolve issues. The individual will work as part of a cross functional team consisting of customer service, operations, manufacturing and design. **This position requires a presence in the office.** **WHAT YOU WILL DO**: - Primary functions are trouble shooting issues with products that are installed in customer location; - This involves phone support, project management; - Maintaining a high level of customer satisfaction in partnership with the engineers while delivering the required support service to our customers; - Working directly with customers, provide timely response to requests, juggle shifting priorities and keep on top of deadlines and follow up; - Ensure all post sale requests are processed accurately, through the various channels; - Solving problems independently, yet asks for help and direction when faced with unusual or complex situations; - Taking individual initiative to get things done by actively working to improve current processes. **SKILLS AND KNOWLEDGE YOU SHOULD POSSESS**: - Ideally, DEC in engineering technologies, or electro-mechanics; - 2 years of related experience in customer service, after sales or account manager role in lighting, manufacturing architectural, design engineering, or construction industry; - Experience working in a manufacturing facility or other light industrial exposure; - Proficient in order processing, customer service and telephone skills; - Outstanding communication in English, both orally and in writing; - Attention-to-detail and the ability to prioritize; - Demonstrates conflict resolution and problem solving skills; - Excellent time management and interpersonal skills; - Working knowledge of Microsoft Word and Excel; - Demonstrated ability to work under pressure without close supervision as well as working in close collaboration with team members and other departments. If you have the experience, skills, passion and desire to join an established and growing company with an ambitious culture this is the perfect opportunity for you **IN RETURN, WE OFFER YOU**: - Open concept office, close to restaurants and shopping; - Flexible schedule; - Competitive compensation and benefits packages (health, dental, life insurance, LTD Insurance); - Active social committee; - Travel Insurance; - Free Parking **QUI NOUS SOMMES**: Lumenwerx, situé à Ville Saint-Laurent, conçoit et fabrique des luminaires architecturaux pour le marché commercial, industriel et résidentiel. L'innovation, la technologie, la performance et la qualité sont nos principes de conception. Notre engagement est de fournir à nos clients des produits de pointe et un service inégalé. Nos employés sont essentiels à notre succès. Notre passion pour le produit et le service vient de nos gens, de nos équipes et de notre culture. **CE QUE NOUS RECHERCHONS**: Lumenwerx est à la recherche d'un Coordinateur de projet motivé pour le departement du service après-vente. Ce rôle est idéal pour une personne ayant une formation technique et/ou à l'aise avec les systèmes mécaniques et électriques. Bien que vous travaillez dans un environnement de bureau, vous devez être à l'aise dans un environnement de construction et d'usine afin d'aider à résoudre les problèmes. La personne travaillera au sein d'une équipe interfonctionnelle composée du service à la clientèle, des opérations, de la fabrication et de la conception. **Ce poste nécessite une presence au bureau.** **CE QUE VOUS ALLEZ FAIRE**: - Les fonctions principales sont la resolution de problème par le "troubleshooting" pour les produits qui sont installés sur le site du client ; - Cela implique une assistance téléphonique et une gestion de projet ; - Maintenir un haut niveau de satisfaction de la clientèle en partenariat avec les ingénieurs tout en offrant le service de soutien requis à nos clients ; - Travailler directement avec les clients, fournir une réponse rapide aux demandes, jongler avec les priorités changeantes et respecter les délais et assurer le suivi ; - S'assurer que toutes les demandes après-vente sont t