Member, Donor

**Job Title: Member, Donor & Outreach Coordinator**

**Location: Victoria, BC**

**Hours: Full-time, 35 hours/week. Please note that this position may occasionally require work during evenings and weekends as required.**

**Salary: $29.20 per hour (Effective March 22, 2025) - Unionized Position, CUPE Local 410, Pay Grade 5**

**About Us**:
The Art Gallery of Greater Victoria (AGGV) stands as a beacon of culture and community, nestled just 20 minutes from downtown Victoria in a serene park-like setting. Established in 1951 and housed in both contemporary exhibition spaces and the historic 1889 Spencer mansion, AGGV is not only the largest public art gallery on Vancouver Island but also one of the most significant in Canada, boasting an impressive collection of over 20,000 pieces of visual and decorative arts. As a growing non-profit organization, we are committed to excellence, innovation, diversity, and inclusivity, firmly believing in the power of collaboration to achieve our goals.

**About the Role**:
The Member and Donor Outreach Coordinator plays a pivotal role in enhancing the AGGV's engagement with members, donors, and the broader community. This position is instrumental in developing and implementing strategies to retain and expand our membership base, increase donor participation, and ensure accessibility to diverse communities, aligning with AGGV’s business objectives.

**Key Responsibilities**:

- Foster relationships with cultural groups, educational institutions, and other sectors to promote AGGV’s mission and membership.
- Represent AGGV at community events, effectively increasing awareness of our programs, including free admission initiatives.
- Coordinate and execute AGGV’s events and membership engagement activities, ensuring alignment with our strategic goals.
- Design and implement creative engagement strategies for existing members through digital channels and in-person group settings.
- Conduct community outreach to educate and promote free youth admission and engage the next generation of members.
- Attend offsite events to build relationships and strengthen collaboration with other sectors and groups, representing AGGV membership.
- Manage inquiries related to membership and donations, offering timely and informative responses.
- Develop and oversee membership growth strategies, including membership drives and donor events.
- Maintain and update the Gallery’s membership and donor database, ensuring accurate record-keeping and data hygiene.
- Provide analytics and data to support the Gallery team in strategic decision-making.
- Conduct member research and surveys to gather insights and inform strategic planning.
- Process donations, issue acknowledgments and tax receipts, and support fundraising efforts through strategic data analysis and reporting.
- Serve as a key point of contact for visitor services, ensuring a welcoming environment for all guests.
- Educate front-of-house staff on membership and donor initiatives, enhancing the overall visitor experience.
- Act as the primary liaison between the Gallery and the community, serving as the face of AGGV membership.

**What We're Looking For**:

- 2-5 years of experience in Customer Service or Guest Service roles or equivalent, preferably within a cultural or non-profit setting.
- Proficiency with customer relationship management software, specifically Raisers Edge NXT.
- Excellent communication skills and the ability to engage with a diverse range of individuals and communities.
- Strong administrative competencies, including expertise in Microsoft Office and data management.
- Detail-oriented with effective problem-solving and decision-making abilities.
- Flexibility to work evenings and weekends for special events as needed.
- Post-secondary education in a related field; a background in visual arts or art history is highly desirable.
- Demonstrated commitment to diversity and inclusion, with a keen understanding of issues affecting various communities.

**Why Join Us?**
- Play a pivotal role in advancing the mission of a respected cultural institution
- Join a collaborative team that values innovation, integrity, and impact
- Enjoy a dynamic workplace that balances autonomy with cross-functional teamwork
- Contribute to the sustainability of an organization with deep roots and bold vision

**Commitment to Diversity and Inclusion**:
**How to Apply**:
Join us at the Art Gallery of Greater Victoria and be part of a team that values your contribution and believes in your potential to help us achieve our mission.

**Job Types**: Full-time, Permanent

Pay: From $29.20 per hour

Expected hours: 35 per week

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person