Sales Management Trainee

**Sales Management Trainee**

How often do you have the opportunity to learn about the milestones that make up another person’s life? Imagine a career where you can really get to know people, hear about their families, where they came from, and the stories behind their plans for the future. Taking care of the details on behalf of others during a significant milestone is important and rewarding work. At Arbor Memorial, our team does this every day.

Working with Arbor means more than a competitive compensation package. We are invested in a culture of learning throughout our business and dedicated to providing health and wellness resources for all employees and their families. We also provide a robust pension plan to support your long-term financial planning and stability.

**About this role**:
**Eden Brook Memorial Gardens located in Calgary, Alberta is looking for a responsible and enthusiastic Sales Management Trainee to join our team. The Sales Management Trainee will work at Eden Brook and nearby branches as required.**

Reporting to the Branch Manager, the Sales Management Trainee will assist with the day-to-day sales operations of the branch, demonstrating knowledge of Arbor’s goals and objectives to the sales team. The Management Trainee will act as back-up and support the needs of the branch in the Branch Manager’s absence with the objective to gain the required skills and competencies for consideration in future Assistant Manager and/or Branch Manager roles as they become available nationally. This role is limited to a 2-year contract maximum with no possibility of extension.

The overall goal is to ensure that we create an environment that enhances the employee experience and ensures that in turn, our customers experience the best in class service.

**Job Type**: Full Time, Contract, 24 months

**Key Qualifications and Demonstrated Abilities**:

- ** **A University or College Degree/Diploma in Business Administration or a related program.
- Minimum of one (1) year of sales experience.
- Authentic leadership where your goal is to win the hearts and minds of your team.
- Demonstration of leadership capabilities that encourages team collaboration, open communication and recognition of their contributions to the success of the organization.
- Ability to promote and recognize both individual and team performance
- Proven experience recruiting and training new sales employees.
- Action oriented individual with the determination to achieve results and maximize growth potential.
- Articulate, professional and well organized.
- Demonstrated strong computer skills - Microsoft Office; Word PowerPoint and Excel.
- Proven ability to work under pressure and manage stress.
- A valid driver’s license is a mandatory requirement for this position.
- Must be flexible and able to work irregular hours.
- Proven ability to motivate and support a strong team environment.
- Excellent attention to detail and consistently high level of accuracy.
- Exceptional interpersonal and communication skills; verbal, written and presentation.
- Demonstrated strong customer service skills with the ability to partner will all levels of the organization.

**Responsibilities**:

- Demonstrates superior leadership, communication skills and excellent customer service skills.
- Supports the Branch Manager in all branch initiatives and procedures.
- Assists in providing guidance to the Sales team in day-to-day activities and ensures best practices are implemented and adhered to.
- Assists in leading Branch Administrators to ensure duties are performed promptly and efficiently.
- Assists in the recruiting and training of all Sales employees.
- Assists in training of all Trainers and retraining of experienced Sales employees when necessary.
- Coordinates and assists the Sales Trainer with the field training of new recruits.
- Handles all customer issues and complaints in a satisfactory and timely manner.
- Supervises and coaches the work habits of the Sales team.

**About Us**:
At Arbor Memorial, your career can mean more. As compassionate partners in each experience of remembrance and celebration, our team is a community focused on families and loved ones. It's rewarding work that directly impacts the lives of others. Our caring approach carries through in the way we treat one another as teammates.

Challenge yourself to grow in new directions and make your unique difference in ways that truly matter - join Arbor Memorial.

To learn more about our benefits, please visit Total Rewards (arbormemorial.ca)
- Arbor Memorial is an equal opportunity employer, dedicated to fostering a diverse culture of inclusivity and belonging that embraces the contribution of all team members._- If you are contacted for a job opportunity and require accommodation at any stage of the hiring process, please contact the _Human Resources Department._ Any information received relating to accommodation will be addressed confidentially._