General Manager

1 week ago

Bradford, Canada Fairfield Inn & Suites Bradford Full time

**Job Overview**
Opal Hospitality Inc. is seeking an experienced, energetic, and hands-on **General Manager** to lead operations at a select-service Fairfield Inn & Suites hotel that is opening in Spring 2026 in Bradford, Ontario.

**Key Responsibilities**

**Leadership & Culture**
- Inspire, motivate, and develop associates to deliver exceptional guest service.
- Lead all hotel departments including Front Office, Housekeeping, Maintenance, and Food & Beverage.
- Build a collaborative, accountable, and service-driven workplace culture.

**Operational & Financial Management**
- Oversee all financial performance, including budgeting, forecasting, payroll, and reporting.
- Implement cost-control initiatives while maintaining high service standards.
- Collaborate closely with ownership and above-property management, providing clear updates and recommendations.

**Guest Experience & Quality Assurance**
- Ensure consistent guest satisfaction and service excellence.
- Develop and execute action plans in response to feedback and quality audits.
- Oversee property maintenance and cleanliness standards to ensure a safe and welcoming environment.

**Sales, Marketing & Revenue**
- Support sales initiatives and local business development efforts to drive occupancy and revenue.
- Analyze market trends and competitive data to inform pricing and strategy decisions.
- Build relationships with local organizations and partners to enhance the hotel’s profile and community presence.

**Communication & Reporting**
- Maintain open communication with ownership and regional leadership.
- Provide structured performance updates and insights on key operational indicators.
- Participate in leadership and strategy meetings to align property goals with overall company direction.

**About You**

**Qualifications & Experience**
- Minimum 3-5 **years of hotel management experience** (General Manager or Assistant General Manager level).
- Marriott experience is preferred.
- New hotel openings experience is an asset.
- Proven success in leading multi-departmental hotel operations with strong financial results.
- Strong leadership, communication, and analytical skills.
- Experience in Food & Beverage management is considered an asset.
- Knowledge of brand standards, budgeting, and guest satisfaction metrics.

**Why Join Us**
- Competitive base salary and annual incentive plan
- Paid time off and travel discounts
- Growth-focused company with an emphasis on integrity, collaboration, and long-term success

Pay: $70,000.00-$90,000.00 per year

**Benefits**:

- Dental care
- Paid time off
- Vision care

Ability to commute/relocate:

- Bradford, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have any experience with Marriott hotel pre openings or transitions?

**Experience**:

- GM/AGM at Hotel: 3 years (required)
- Marriott: 2 years (preferred)

**Language**:

- English (required)

Work Location: In person

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