Csr Account Support
1 week ago
**What you will do**:
- Responding to calls from customers who have questions regarding phone service, billing, account information, password resets, etc.
- Documenting customer issues in the client system and updating customer information.
- Following outlines processes to resolve customer technical issues, or complaints, in a timely manner.
Additional duties as needed, to be discussed during your interview.
**To qualify**
⦁ You must have a high school diploma or equivalent.
⦁ 1 year call center experience preferred.
⦁ We will pay you to complete online training, but you must commit to attending - 100%, no missed time
⦁ Be able to complete and pass a background check
⦁ You must be able to provide proof of Canadian Citizenship
⦁ If you are in Canada on a work permit you must be able to provide valid proof of your work permit and your ability to work full time hours.
⦁ As part of the onboarding process you must be able to provide 2 valid forms of ID that are not expired. These must include your photo, a valid expiry date, and a signature in order to meet the requirements. Examples include: Passport, Drivers License, Permanent Resident Card, etc.
**TECHNICAL REQUIREMENTS**:
You must have your own computer equipment for this position, including a desktop or laptop computer, wired USB headset, two monitors, and a webcam. Below are the technical specifications your computer must meet to qualify.
⦁ Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)
⦁ Operation system: Windows 10/11 - **MAC computers are not eligible.**
⦁ Processor speed: Dual Core 2 GHz or better
⦁ RAM: 4GB or better
⦁ Hard Drive: 20GB or better
⦁ All peripherals must be wired (wireless keyboard, wireless mouse or wireless headset are NOT allowed)
⦁ Must have reliable high-speed internet
⦁ 20MB download minimum
⦁ 10MB upload minimum
⦁ DSL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service), Cannot use a VPN
⦁ For this position, a wired USB headset with built-in microphone and noise cancellation is required.
⦁ We do require that you have an active, functioning webcam.
⦁ A second monitor/screen is highly recommended
**The Details**
⦁ The pay rate is $17 CAD, with performance based incentives up to an extra dollar per hour.
⦁ This is a Full-Time position, part time hours are not available.
⦁ Training is paid at the same base rate.
⦁ Benefit eligible after 60 days.
⦁ This is a fully remote position, 100% work from home.
⦁ Schedules are Monday-Sunday between the hours of 8AM - 8PM EST.
Pay: From $17.00 per hour
**Benefits**:
- Dental care
- Paid time off
- Vision care
- Work from home
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
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