Technology Services Co-op Student

14 hours ago

Cambridge, Canada City of Cambridge Full time

**People, Place, Prosperity**:
**Job Profile**:
We are looking for a co-op student for the Winter/Spring 2025 term with the Corporate Services Department, Technology Services Division.

**What you will be doing**:
Your tasks will include assisting our Technology Services team by responding to phone calls from our internal technology users and obtaining additional information required for our Support Technicians to provide effective and efficient customer service, and assisting with related technology services projects as assigned. We have recently implemented an Information Technology Service Management (ITSM) System. In this role, you will assist with building our resource library, form building, building our knowledge library, and informing our team of templates that would enhance our ITMS. As part of the customer service experience, you will contact our internal clients after the service call is closed and confirm their satisfaction with the resolved issue.

**Education**:
Actively pursuing a college diploma or university degree in Computer Science or similar.

**Experience and Knowledge**:

- Experience and competency in using Microsoft Office products and Adobe Reader.
- Experience and competency using an ITMS would be an asset.

**We will ask you for these items if you are hired**:

- Proof of current or future enrolment in post-secondary education.
- Valid G driver's license.
- Worker Health and Safety Awareness Training certificate from the Ministry of Labour. (may be obtained post offer)

**Your compensation**:
The hourly rate of pay, based on the inside workers union's co-op grid, has an hourly range of $18.16 - $25.14 per hour.

**Location of position**:
This position is located at City Hall, 50 Dickson Street, Cambridge and is available from approximately January 2025 - August 2025.

**Hours of work**:
Hours of work are from Monday to Friday 8:30 am - 4:30 pm (35 hours per week).

**Advertisement expiration date**:
**Accommodation needs and protection of privacy**:
The City of Cambridge recognizes and appreciates diversity and inclusion enhances our public value commitment.

We strive to create an accessible and inclusive experience and encourage all qualified people to apply, including and especially people from equity-deserving groups. Qualified applicants will receive consideration for employment with honour and respect toward their individual dimensions of diversity.

For more information on our Employment Equity, please read our full policy.

Personal information collected in relation to the recruitment process is collected under the authority outlined in the Municipal Freedom of Information and Protection of Privacy Act and used solely to determine eligibility for employment with the City of Cambridge only.

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