Bilingual Customer Service Agent

7 days ago

Vancouver, Canada Rove Concepts Full time

**Please note - this is an in office position at our new office located in False Creek.**

Rove Concepts, a contemporary home décor brand and eCommerce furniture retailer, is looking for a Customer Service Agent to join our growing team.

Our objective is to maximize sales opportunities through both showroom and eCommerce channels. At the same time, we answer customer requests in a prompt and respectable manner while maintaining a high level of service at every touch-point.

**Scheduled working hours will accommodate 8:30 am - 5:00 pm PST.**

**What you will be doing**:

- Providing excellent customer service clearly answering customers’ questions and providing accurate information and suitable solutions.
- Collaborating with the client care team members as well as the sales team on individual files to find the best solutions for the customers.
- Demonstrating conflict resolution and interpersonal skills in order to help deescalate customer issues while being empathetic in tone.
- Maximizing sales during key periods (aka. Black Friday).
- Dedicating your time to customer success; you will aim to always go above and beyond, and you won’t stop until you’ve found a great solution for our customers.
- Ensuring customers have a quick response time by staying on top of your assigned tickets, with same-day ticket review.

**What you need to succeed**:

- Extensive experience providing exceptional customer service in a contact center, retail or service environment.
- Motivated to meet personal and team sales goals
- Able to deliver sales and service excellence by demonstrating tenacity, persuasiveness, and strong interpersonal skills
- Proficiency with technology paired with excellent typing skills.
- Have strong reading, writing and communication skills.
- Have proficiency in speaking Mandarin at a professional level.
- Care deeply about people support and enjoy having genuine human conversations.
- You are able to analyze data, utilize problem-solving skills, and recommend solutions
- Able to maintain a high level of performance under the pressure of time constraints and a fast-paced, changing environment
- Call center experience is an asset

**What we're offering**:

- Rocketing growth - yours and ours. At Rove Concepts, there are lots of opportunities for personal and professional growth. That's because we believe in developing, investing, and promoting from within
- Casual and open work environment
- Competitive salary and benefits package with 3 weeks’ vacation to start
- Working together with seasoned and driven entrepreneurs and entrepreneurial talent who truly strive to make a difference
- Working in a rapidly growing company where you benefit from flat structures and a highly motivated young team

**Benefits**:

- Extended health care
- Vacation & paid time off
- Vision care
- Dental care
- Smart / Casual dress
- Job Types: Full-time, Permanent

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