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Customer Account Analyst

3 weeks ago

Dartmouth, Canada Halifax Regional Municipality Full time

**Job Posting**

Under the direction of the Tax Resource Supervisor and Manager of Revenue Operations, the Customer Account Analyst administers billings of approximately 7000 False Alarm bills annually. This position works closely with external stakeholders such as Police and Fire and is responsible for the billing, management, monitoring, analyzing, and reconciliation of all False Alarm Contracts. This position demands high volume excellent customer service to taxpayers and residents.

**DUTIES AND RESPONSIBILITIES**:

- Works with various data feeds accurately and consistently, to maintain standards and to ensure accurate and timely billing.
- Manages, reviews and processes False Alarm tickets in accordance with the HRM By-law B-400.
- Validates customer addresses, ownership, and location of alarm.
- Responsible for the intake, account logging and investigation of returned mail (thousands of pieces of mail returned annually). This requires using online internet searches and other methods of inquiry to locate updated contact information.
- Performs office duties such as scanning and filing of False Alarm Tickets and Appeals and orders Alarm Ticket books when requested by internal departments.
- Reconciles customer accounts based on inquiries and/or balancing problems.
- Provides effective written and oral communication to customers.
- Maintains customer database completeness and accuracy by updating customer information as directed by customer or obtained through internal sources.
- Other related duties as assigned by Tax Resource Supervisor.

**QUALIFICATIONS**:
**Education and Experience**:

- Grade 12 plus two years business/accounting/collections management.
- Diploma in Business or Public Administration or related field.
- 3 - 5 years’ experience in Accounting, Accounts Receivable and Collections.
- An equivalent combination of education and experience may be considered.

**Technical / Job Specific Knowledge and Abilities**:

- Excellent customer service skills.
- Thorough knowledge of HRM’s collection and billing policies and procedures.
- Excellent oral and written communication skills.
- Familiar with all HRM By-laws, Administrative Orders and Ordinances with Revenue Implications.
- Familiar with the Municipal Government Act.
- Familiar with FOIPOP - Freedom of Information and Protection of Privacy Act.
- Proficient use of enterprise financial software (SAP).
- Ability to work in a windows-based environment (Outlook, Excel, Word).
- Thorough knowledge to conduct ownership research and mailing information research using POL, IASworld, Canada Post, MLS, GIS and Internet.
- Ability to perform Internet Research - Canada 411, Property Online, Credit Checks, Registry of Joint Stocks, etc.

**Security Clearance Requirements**:Applicants may be required to complete an employment security screening check.

**COMPETENCIES**:Valuing Diversity, Communication, Analytical Thinking, Customer Service

**WORK STATUS**: Temporary, full-time (up to 18 months)

**HOURS OF WORK**:Monday to Friday, 8:30am-4:30pm; 35 hours per week. Flex options to work outside of these hours and hybrid may be available.

**SALARY**: $26.47 per hour; level 3 as per the Collective Agreement between HRM and NSGEU Local 222.

**WORK LOCATION**:Alderney Gate, 40 Alderney Drive, Dartmouth, NS

**CLOSING DATE**:Applications will be received** up to 11:59 pm on Tuesday, March 18, 2025**

**Please note**:We thank all applicants for their interest in this position. Only those applicants selected for interview/testing will be contacted.

During the recruitment process, applicants have the right to request an accommodation. Applicants invited to participate in an assessment process (such as interview or testing) and who require an accommodation, should discuss their needs with the recruiter when invited to the assessment process. For more information on our accommodation process please click on the link; Accommodations | Hiring | Employment | Halifax

(position #72282720)