Administrative Assistant

1 day ago

Waterloo, Canada Aterlo Full time

Why Should You Consider Joining Aterlo?
- We have a growing team and market presence but are still small enough for you to have a huge impact on the company and our customers.
- You want to work at a company focused on solving real problems for customers. Our product helps local and regional ISPs deliver a great experience to their customers. We want to make every local & regional provider able to crush their ‘giant ISP’ competition.
- You want to work with a no-drama, respectful, high-performance team.
- You want to grow, learn and try new things.
- We provide competitive salary, a comprehensive health benefits plan and unlimited vacation.
- You are a high performer that thrives in an environment that trusts you to self prioritize and make good decisions.
- You value flexibility. Our culture values what you get done, not when and where you do it. We are a remote-first work environment, so you can work where you are most productive, creative, and focused.
- You want to work on products customers love. We have very low churn and raving fans.
- We are located in the fast paced tech hub of Waterloo Region, where you will have the opportunity to learn from other like-minded people within the community.

About the Role

Aterlo Networks is seeking an Administrative Assistant. This role will wear many hats, providing excellent customer service to internal and external stakeholders. Areas of focus include administrative and operational support to our Customer Success, Finance and People Experience teams.

**Responsibilities**:

- Own the appliance shipping process, including creating invoices, initiating and tracking shipments and creating tickets in Hubspot
- Utilize excellent communication and customer service skills to provide high-level administrative support including scheduling meetings, booking travel arrangements and handling customer correspondence
- Responsible for accounts payable and receivable activities, including entering customer invoices in Stripe, matching customer payments to invoices in QBO, entering vendor bills into QBO and monitoring upcoming vendor bills
- Prepare summaries for sales taxes owing on a monthly/quarterly basis as required
- Manage employee expenses process
- Oversee employee lunch program, ordering lunches and issuing UberEats vouchers on a weekly basis to ensure team members are well fed
- Assist with employee onboarding activities, including maintaining and updating hardware inventory and preparing new hire equipment and SWAG
- Support the planning and execution of biannual team social events

**Requirements**:

- 2-3 years experience in a clerical/ administrative role
- Excellent communication skills, with the ability to speak to customers and resolve questions and concerns professionally
- Aptitude for figures and accuracy
- Highly organized and obsessed with details
- Thrives in a fast-paced environment with lots of variety and shifting priorities
- Bring a ‘can-do’ attitude and have a willingness to stretch up and down in the role as required
- Poise, confidence and maturity in dealing with key stakeholders and customers

Bonus Points
- Previous experience working with Stripe, QBO and Hubspot
- Completion of bookkeeping, accounting or an office administration course
- Previous experience working in a startup environment

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