Customer Service Representative

2 weeks ago

Etobicoke, Canada OOCL CANADA INC. Full time

Customer Service Representative - Export Ocean Cargo

703 Evans Avenue, Suite 300, Toronto, ON M9C 5E9

**In office job, Mon-Fri (w/1 hour lunch)**

If you want to want to learn about international business and the transportation and logistics arm of world trade, the Customer Service Representative - Export Ocean Cargo role is the perfect opportunity for you

**What is OOCL?**

OOCL is **one of the world's largest** integrated international container transportation, logistics and subsidiary companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated **logistics and containerized transportation services**, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia.

As a global company, OOCL offers exceptional career and development opportunities with **attractive compensation and** **benefits** for Customer Service Representative - Export Ocean Cargo including:

- Retirement Plan - RRSP / DPSP
- Paid Vacation
- Paid Sick time
- Medical, Dental, and Vision
- Long-term Disability
- Voluntary Supplemental Life
- Education Assistance Program
- Floating Holiday Pay, in addition to Federal Holidays

**Job Responsibilities for Customer Service Representative - Export Ocean Cargo**:

- Create, amend or transfer export bookings utilizing appropriate Systems and Guidelines
- Communicate cross functionally to manage customer expectation, equipment and space availability and escalate to direct management as required
- Promote utilization of OOCL online tools

**Preferred Skills**:

- Customer Service Experience
- Attention to detail, excellent verbal and written communication skills
- Capable of managing multiple tasks simultaneously
- Knowledge of Microsoft Office Suite

With our core values - People People People, Community Responsibility, Customer Focus, Excellence through Quality - we hope to empower our employees to achieve the mission of OOCL.

**Be part of a team**
- Have a collaborative mindset as your daily interactions will include working with our customers and with many people in various departments within our organization in a team-based environment.
- Bring your experience and thrive on proactively suggesting opportunities to increase efficiencies to improve the current process

**All employment is contingent upon the successful completion of a background check

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