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Customer Service Representative

3 weeks ago

Coquitlam, Canada Hoskin Group Full time

Job description:
The Service CSR administers all service documentation for the service department. Based on a hybrid schedule (Work from home and in Office) at our Calgary office, your aim is to be a reliable customer service representative. Providing top-notch customer service support and a positive attitude are essential. Work efforts must align with the needs of the Service Manager and Service Techs. Be a good steward of the company’s service business.

**Description of Job Responsibilities**:

- Work safely and in alignment with all health & safety regulations.
- Be knowledgeable of all aspects of our service business systems; training will be provided.
- Handle, direct, and action inbound customer communications.
- Create and distribute return authorizations for customer units in need of repair.
- Handle the sign-in process for customer units.
- Open service quotes for service techs, help with presentation and distribution to the client.
- Create and communicate purchase orders to our vendors.
- Expedite repairs with our vendors.
- Pick parts for service work.
- Handle customer inquiries on repair status.
- Facilitate parts transactions from the warehouse to the Service Order.
- Create shipping paperwork and communicate shipping needs to our warehouse team.
- Process credit card transactions.
- Convert Service Orders to Service Invoices in our billing system.
- Coordinate electrical inspections for sales units.
- Attend A/R and A/P activities associated with Service & Rental business.
- Support other offices in peak periods and for vacation and sick coverage.
- Full participation in annual warehouse inventory and unit fleet counts.
- Support to the Rental dept as directed by management.
- Other duties as required by Hoskin & Measur management.

**Requirements and Skills**:

- Must have a positive attitude
- Excellent verbal and written communication skills in English are required
- Must be organized and have good time management skills
- Proven ability to analyze and offer problem solving solutions for the customer and team members
- Partner with key stakeholders, such as sales, finance, rentals, and shipping, for the growth and ongoing operations of the Hoskin Group & Measur Service Department’s business.
- **Post-secondary education** in Business Administration or related discipline would be **considered an Asset**:

- Must be self-motivated and able to work independently
- Familiar with and able to meet or exceed goals

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home