Parts Technician

Join Our Team as a Parts Technician

Are you passionate about engines and the parts that keep them running at their best? Do you thrive in a customer-facing role where you can help people find the solutions they need? If so, we have the perfect opportunity for you

At DAC Industrial Engines Inc., we specialize in industrial engines and equipment, providing top-tier service to keep our customers' equipment and operations running smoothly. We are seeking a dedicated and knowledgeable Parts Technician to be the first point of contact for our walk-in and phone-in customers. This role will involve assisting with parts and light equipment sales, managing orders, handling customer inquiries, and working directly with suppliers—all in a fast-paced, customer-focused environment, while assisted by your team members.

What You’ll Do:

- Assist Customers with Parts Needs: Provide walk-in and phone-in customers with engine and equipment parts, offering clear and detailed product information to help them make informed purchasing decisions.
- Provide Parts Quotations: Offer quotes to customers with precise pricing and availability information, ensuring they are fully informed before making any purchase.
- Process Sales Orders in a Timely Fashion: Accurately process customer parts orders, ensuring that each order is completed promptly and efficiently.
- Maintain Order Tracking: Keep track of all orders and their due dates, ensuring timely follow-up and coordination with supplier contacts resolving any issues that may arise.
- Navigate Multiple OEM Parts Platforms: Effectively use various OEM online parts platforms and electronic manuals to accurately identify the correct parts.
- Support Showroom Equipment Sales Enquiries: Assist customers with the selection and purchase of industrial engines and light equipment from the showroom floor, offering guidance based on their needs.
- Critical Thinking & Solutions: Use your problem-solving abilities to seek and offer alternative solutions when parts supply chain issues arise, ensuring mínimal disruption to customer service.
- Self Manage: Manage orders, track customer communications, and support day-to-day operations, while also collaborating with fellow team members.

What We’re Looking For:

- A Passion for Engines: A strong interest in industrial engines and equipment is recommended, as you’ll be working directly with parts and equipment enquiries daily.
- Customer-Focused Attitude: You’ll engage with customers to ensure they have a positive experience, whether it’s finding the right part or making a showroom purchase.
- Strong Organizational Skills: The ability to manage multiple orders, track parts, and stay on top of due dates is essential for success.
- Sales Skills: Some experience in Sales related activities with business and retail sector clients would be considered an asset.
- Excellent Communication Skills: Clear and confident communication is key when dealing with customers, suppliers, and your team members.
- Previous Experience: Experience in a customer service environment and replacement parts enquiry handling would be required.
- Computer Proficiency: Proficiency in using Windows software, including, but not limited to, Microsoft Office (Excel, Word, Outlook) to manage tasks, orders, and customer communications. Training would be provided in the use of DAC’s ERP platform.

Why Join Us?
- Competitive Pay & Benefits: We offer a solid compensation package with health benefits, RRSP contributions, and more
- Supportive Team Environment: Work with a friendly and professional team where your contributions are valued and recognized.
- Technology & Tools: You’ll have access to the latest tools and resources to better assist our customers and streamline your workflow.

**Job Types**: Full-time, Permanent

Pay: $23.00-$28.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person