Foh Shift Leader

We are looking for a passionate Front of House Shift Leader to join the team at our Quebec St location

**About Us**:
Since we launched in 2012, our goal has been to create ice cream that expresses our passions for flavour and creativity, and to run a business that embodies our values. What started out as two friends with an ice cream tricycle at the Vancouver Farmers Markets has now grown into four scoop shops, an ice cream truck, retailers around Metro Vancouver and an amazing team of hardworking humans.

We acknowledge with gratitude to our Host Nations that our work takes place on the unceded and ancestral land of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and sə̓lílwətaʔɬ (Tsleil-Waututh) Peoples.

**The recipe for success**:
**LEADERSHIP**
You care about setting the very best example and working with integrity. You are confident in providing direction and guidance to others and take pride in being a key support person to the managers.

**EXCEPTIONAL GUEST EXPERIENCES**
You are passionate about connecting with our guests and understand each interaction should be unique. You are ready and willing to ensure our guests feel welcome and well taken care of.

**SCOOP DREAMS**
You take care and consideration when preparing each order and strive to maintain a clean and orderly work environment. You are highly knowledgeable about our flavours, the company, and our values.

**EARNEST**
You promote a supportive and respectful team culture when you come to work, and encourage belonging and togetherness within your team.You are trustworthy, reliable, and responsible.

**The Position**:
The FOH Shift Leader is a key contributor to the Front of House operations. They provide support, direction and guidance to staff on shift, and follow procedures to ensure efficient shift operations and outcomes. The Shift Leader has a close working relationship with the manager and understands the overall goals and functions of the business.

**Key position responsibilities include but not limited to**:

- Ensuring completion of all open and close tasks
- Coordinating the team (assigning daily planner tasks, break schedules, & shift duties) and setting expectations on shift
- Handling guest complaints professionally & empathetically
- Communicating effectively with EIC staff across all departments
- Training new staff, providing feedback & direction
- Maintaining the cleanliness of the shop & correct functionality of equipment
- Extra tasks assigned to support your managers

**Compensation & Benefits**:

- The starting wage for this position is $17.65/hour + tips
- Paid sick days and paid breaks
- Access to online mental health support through Inkblot Therapy
- Sweet discount on ice cream and merchandise
- Free ice cream on shift

**To apply**:
Earnest Ice Cream is committed to creating and fostering an inclusive workplace, which reflects and celebrates the diversity of our communities, and where every employee feels valued and heard. We recognize the economic and social barriers faced by people from equity denied populations, including but not limited to BIPOC, LGBTQ2S+ people, immigrants & refugees, and people with disabilities, and we actively work to create an environment that is free of discrimination, one which centres equity and justice.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From $17.65 per hour

**Benefits**:

- Casual dress
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Store discount
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Application question(s):
Work Location: In person