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Warranty Claims and Administration Specialist
2 weeks ago
Job Description
Warranty Claims and Administration Specialist-12 Month Contract
R3
Scarborough, On
Toyota Canada Inc. (TCI) is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.
What Sets Us Apart?
A focus on People, Passion for Toyota, Innovation and Make Things Better has made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.
Job Summary:
What We’ll Bring:
- A hybrid work environment- A work environment built on teamwork, flexibility and respect- Competitive compensation package including health and dental benefits- Vehicle discount program- Health and dental benefits effective immediately- Professional growth and development to help advance your career- Great company culture-Respect for people and continuous improvement is at our core- Opportunity to learn and grow in a dynamic fast-paced environment- Paid holiday shutdown
What You’ll be Doing:
VSCLOC (Vehicle Safety & Compliance Liaison Office Canada)- Review & respond to dealer’s requests related to claim submissions for active field actions (Safety Recalls, Limited Satisfaction Campaigns and Warranty Enhancement Programs)- Review claims on hold
- due to Consequential damage requests submitted by dealers. Escalate as needed.-
- Answer dealer general inquiries on VSCLOC hotline, document/escalate concerns on claim process
Warranty Claims- Review & respond to dealer’s requests related to claim submissions- Review and process dealer claims on hold- Prepare and send the daily report- Review and process rejected claims from TMC- Review odometer correction requests from dealers- Other duties as required
What You’ll Bring:
- Post-secondary education required- Excellent attention to detail and organizational skills- Excellent oral and written communication skills-
- Familiarity with TCI Case Management System (CMS) (an asset)-
- Excellent interpersonal skills- Work well in a team environment- Proven ability to initiate & improve work processes to increase efficiencies- Understanding of automotive/mechanical repair basics (an asset)- Bilingual skills (English/French) preferred
What You Should Know:
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law.
