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Account Supervisor

2 weeks ago

Hamilton, Canada Operatic Agency Full time

Company Overview
Are you ready to elevate your career in the fast-paced world of marketing, advertising and technology?
Look no further than Operatic, one of Canada's premier agencies and one of the fastest-growing companies in the country for five consecutive years. Operatic is a results-driven, full-service agency that solves complex challenges with audience-inspired strategy. Our strengths include market research, creative strategy, digital transformation, and traditional and digital marketing tactics that connect brands with their audience and motivate them to act.
If you're entrepreneurial and passionate about marketing strategy, creative problem-solving, technological innovation, and delivering exceptional results, we want you on our team
About the Role
An Account Supervisor at Operatic Agency is a key role responsible for the day-to-day management of their brands and clients, with a focus on executional excellence. The Account Supervisor supports the Account Director in shaping and implementing strategic initiatives, developing project briefs, and overseeing their Account Managers. This role is pivotal in maintaining and growing client relationships, ensuring project success, and contributing to the agency's goals.
What You'll be Doing
Client Ownership
Maintains key client contact and manages day-to-day communications.
Oversees the delivery of various initiatives, including (but not limited to) product launches, events, and digital campaigns.
Contribute to the financial health of client accounts by monitoring budgets, timelines, and deliverables.
Assist in identifying opportunities for account growth and new business within existing client portfolios.
Acts as the liaison between the client and internal teams.
Technical Expert
Expertly handles tactical planning and execution, overseeing daily timeline management from the initiation to the completion of each project.
Develops and manages project briefs and budget estimates with senior oversight.
Ensures creative assets and tactics align with their brand's vision and project brief.
Familiarity with CRMs like Veeva, including supporting the management of promotional materials through MLR review.
Team Development
Collaborates with the internal team to ensure all deliverables are completed accurately and on schedule.
Provide guidance and support to Account Managers, ensuring they have the resources needed to succeed.
Help train and mentor junior team members, fostering a collaborative and supportive team environment.
Assist in balancing
Process Implementation & Improvement
Manage project timelines, budgets, and deliverables to ensure client satisfaction and agency profitability.
Implement operational systems, including maintaining notes, contact reports, status reports, project briefs, SOWs, financial tracking, and work-back schedules.
Ensure all deliverables meet quality standards and client expectations, aligning with the agency's vision, mission, and values.
Proactively address client concerns to maintain high levels of client satisfaction and retention.
What You'll Bring to the Role
Bachelor's degree in Commerce, Science, or a related field.
2-4 years of agency experience in an account supervisor role.
Understanding of the Canadian Pharmaceutical Advertising Landscape and its Regulatory bodies (i.e., PAAB, ASC).
Self-motivation and the ability to independently manage projects in a fast-paced agency environment with rapidly changing priorities.
Strong organizational skills with the ability to manage multiple client accounts simultaneously.
Ability to work collaboratively in a team environment and independently as needed.
Demonstrated ability to think strategically and provide innovative solutions to client challenges.
A drive to learn new skills and expand your expertise.
Nice to Have
Experience overseeing and managing digital products (i.e. web development)
Why Operatic Agency
Clear Leadership Vision
Challenging and Meaningful Work
Competitive Pay and Comprehensive Benefits (Medical Insurance, Dental and Vision Insurance, Life and Disability Insurance, Mental Health Support)
Culture of Excellence
Future-Thinking
Professional Growth
Collaborative & Supportive Environment
Recognition & Reward
Diverse Clientele
Vibrant Location & Hybrid Work
Thank you for your interest in joining Operatic Agency Only those selected for the next steps will be contacted.
If this sounds like you,
we want to hear from you.
APPLY NOW