Key Holder/supervisor Riocan Durham Centre Ajax

**Description**

Supports delivering sales plan through effective execution of store and operational tasks.

Building High Performing Teams:

- Responsible for leadership tasks as delegated by the store manager
- Provide individual and team performance feedback and recommendations to managers
- Coach and reward in the moment to maximize selling potential of associates
- Responsible for enforcing company policy, ensures a safe work environment, free of harassment or unlawful discrimination
- Support onboarding and continued training of sales associates

Selling Effectiveness:

- Lead and model the selling and customer experience standards
- Lead selling efforts to meet selling goals during scheduled shifts
- Ensure associates consistently execute to the selling model
- Display knowledge of product, company policies and store strategies
- Set the direction and goals for the day/shift when associates arrive for work
- Assist in meeting payroll targets by ensuring appropriate sales floor coverage (manage call-ins / call-offs)
- Ensure associates receive scheduled breaks and meal periods (per state specific guidelines)

Telling The Brand Story:

- Support replenishment activities that keep the store full and abundant
- Assist with floorsets, window changes, visual presentations, signage placement, etc. as directed
- Execute visual standards and maintain a safe, inviting store appearance

Operational Excellence:

- Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive when assigned as manager on duty
- Act as the manager on duty, when scheduled, to address customer service, vendor or maintenance issues
- Responsible for communicating any issues during opening/closing shifts to the store manager
- Maintain policies and procedures
- Lead operational teams*
- Incorporate Loss Prevention and safety messages into daily operations
- Note: The primary position responsibilities outlined above are not intended to be all-inclusive and additional responsibilities may be required depending on the volume and complexity of the store.

**Qualifications**
- Ability to drive a U-Haul to and from offsite locations, including a G class drivers license
- Preferably an existing sales associate that aspires for management role
- Ability to foster a customer focused selling culture
- Demonstrated results (selling and operational)
- Available for varied weekly shifts including weekend, closing and peak shifts
- Ability to provide in the moment coaching to associates

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, pregnancy, genetic information, family status or marital status, or any other protected category recognized by provincial or federal laws. We only hires individuals authorized for employment in Canada.

**Job Types**: Full-time, Part-time

**Benefits**:

- Casual dress
- Employee assistance program
- Flexible schedule
- Store discount

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

COVID-19 considerations:
Associate and customer safety are our top priority. For all our team members,
we’re ensuring a clean, safe environment and providing masks, conducting
wellness checks and following a clear protocol if associates develop symptoms.

Application question(s):

- Do you have a class 'G' license?
- Are you at least 18 years of age or older?

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location