Warehouse Manager

**Warehouse Manager/Directeur d'Entrepôt**

**Scope for the position**:
**Basic function of the position**:

- Ensure all products are received in accurate and safe manner while ensuring proper documentation is maintained.
- Ensures that all orders are ready for shipping, packed properly and invoiced and that all shipping documentation are correct.
- Palletize customer’s orders in the proper staging lanes for pick-ups. Maintain the daily flow of common carrier orders and ensure accuracy.
- Fosters a cooperative and harmonious working climate conducive to maximize employee morale and productivity.
- Communicates job expectations, including monitoring, appraising, and reviewing job contributions.
- Analyzes process workflow, employee requirements and implement ideas for improvement.
- Manage and reports on the organization’s KPI’s.

**Duties and Responsibilities**:

- Provide training, guidance, and coaching to team members.
- Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols.
- Collaborates with Outside Sales and Inside Sales department regarding shipping and receiving inquiries.
- Coordinating with Logistics and Custom broker to ensure product reaches the warehouse in safe and timely manner. Collaborate with Quality during different phases of the receiving process.
- Maintains high level Inventory Accuracy.
- Effectively manage employee concerns, resolving issues, managing performance, and providing support.
- Ensure that all orders are picked and received as per SOP work instructions accurately and efficiently.
- Oversee daily scheduling of freight inbound and outbound documents for the correct information.
- Maintains a teamwork atmosphere among all associates, other departments, and other warehouses.
- Responsible for ensuring that deliveries are shipped with appropriate carrier.
- Willing to Receive products or pick orders during peak or staffing needs.
- Manage and ensure the adherence to Health & Safety guidelines.

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**Required qualifications, education, experience**:

- College degree in Supply Chain & Logistics, Operations Management, or any other relevant combination of education and experience
- Minimum experience of 1-5 years in a similar position (in shipping and warehouse management)
- Must be bilingual; able to read, write, and speak in English and French
- Cherry Picker (Man-up) & Reach certification. Or wiling to get trained and use this equipment.
- Computer skills - MS Office (Strong MS Excel skills considered an asset)
- Results-oriented individual who thrives in achieving challenging goals.
- Ability to serve customers in a professional manner and to inspire their confidence and trust.
- Ability to lead and manage a team to achieve common goals in a fast-paced environment.
- Ability to motivate and coach others as well as provide feedback.
- Strong ability to plan, organize, delegate, and follow up on team's activities and projects.
- Ability to find solutions to problems and make decisions.
- Perform other duties as assigned.

**Portée du poste**:
**Fonction de base du poste**:

- S’assurer que tous les produits sont reçus de manière précise et sûre tout en veillant à ce que la documentation appropriée soit maintenue.
- S’assurer que toutes les commandes sont prêtes pour l’expédition, emballées correctement et facturées et que tous les documents d’expédition sont corrects.
- Palettiser les commandes des clients dans les voies de transit appropriées pour les ramassages. Maintenir le flux quotidien des commandes des transporteurs publics et assurer l’exactitude.
- Favorise un climat de travail coopératif et harmonieux propice à maximiser le moral et la productivité des employés.
- Communiquer les attentes du poste, y compris le suivi, l’évaluation et l’examen des contributions à l’emploi.
- Analyser le flux de travail des processus, les exigences des employés et mettre en œuvre des idées d’amélioration.
- Gérer et rendre compte des KPI de l’organisation.

**Fonctions et responsabilités**:

- Fournir de la formation, des conseils et de l’encadrement aux membres de l’équipe.
- Protéger les opérations et le contenu de l’entrepôt en établissant et en surveillant les procédures et protocoles de sécurité.
- Collaborer avec Les Ventes Externes et Le Service des Ventes Internes en ce qui concerne l’expédition et la réception des demandes de renseignements.
- Coordonner avec la logistique et le courtier en douane pour s’assurer que les produits atteignent l’entrepôt de manière sûre et rapide. Collaborez avec la qualité au cours des différentes phases du processus de réception.
- Maintenir un niveau élevé de précision de l’inventaire.
- Gérer efficacement les préoccupations des employés, résoudre les problèmes, gérer le rendement et fournir un soutien.
- S’assurer que toutes les commandes sont cueillies et reçues conformément aux instructions de