Bilingual IT Helpdesk Specialist

2 days ago

Toronto, Canada Cineplex Full time

Proudly recognized as having one of the country’s Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence.

Work location:
Home Office 1303 Yonge St

City:
Toronto

What you will do:
The Information Technology department has an immediate opening for the position of Bilingual IT Helpdesk Specialist reporting directly to the Manager, Cineplex Call and Monitoring Centre (CMC).

What's In the Role?

Other Daily Tasks Include:

- Proactively monitor and support components of the Cineplex Systems Infrastructure, and review problem symptom, past troubleshooting efforts and fully document prior to escalating an issue to a Team Lead
- Performs break/fix hardware support as required
- Participates and provides ideas for the department’s continuous improvement initiatives, and aids in resolving Helpdesk issues and documents solutions as needed, in Helpdesk support articles for the company Knowledgebase
- Participate in any projects and duties as assigned by IT Management.

What You Need For Success:

- A degree in a relevant area of study with a preference for Computer Science/Information Technology together with demonstrated operational systems and network related experience.
- Industry certifications such as MCSE, CISSP, MCITP, and/or A+ certification is a strong asset.
- Hardware maintenance and repair experience
- Strong interpersonal and communication skills.

What Sets You Apart From The Crowd:

- Must be proficient with Window Operating Systems, MS office, and support tools.
- Scripting experience is an asset
- Must be able to handle multiple priorities and manage available resources accordingly in a fast-paced environment.
- Must be available for shift work including evenings, weekends & Holidays 24/7/365

Become part of our award-winning culture Discover your next role at the heart of Canadian entertainment and media, that challenges you while offering flexibility and growth.

Life at Cineplex

Cineplex is synonymous with entertainment. Known as Canada’s largest and most innovative film exhibitor, we’re so much more than movies - operating The Rec Room, Canada’s favourite destination for ‘Eats & Entertainment’ and Playdium, specially designed for teens and families.

Proudly recognized as having one of the country’s Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence.

We are creative, curious and love thinking big. The next evolution of Cineplex starts here, with you.

Learn more about our businesses through the links below.

Cineplex

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Cineplex Digital Media

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Cineplex Media

|

Cineplex Store

|

Player One Amusement Group

|

Playdium

|

The Rec Room

|

SCENE

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