Customer Service Coordinator

1 week ago

Carleton Place, Canada Metergy Solutions Inc. Full time

The Company

Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners, and operators of infrastructure assets across the utilities, transport, energy, data, and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.

Our Mission
Through trustworthy expertise in submetering solutions, we empower our clients to make their buildings more marketable and residents to reduce their energy consumption.

The Business Unit

Long known for its high-reliability, revenue
- grade, multi-protocol submetering products, Triacta’s meters have been deployed by submetering companies, property owners, building system integrators, and local distribution companies since 2003.

Position Summary
The Customer Support Coordinator is a prime interface between the Factory, the Customer, Finance and the Sales organization, responsible for sales order creation, data entry, customer invoicing and RMA coordination of Triacta manufactured products. Based in Carleton Place, ON, the Customer Support Coordinator reports directly to Triacta’s Manager - Customer Service.

**Essential Duties and Responsibilities**:

- Sales Order Creation:

- Provide support as required by entering Customer Sales Orders into Multiview and NumberCruncher systems and forward to the Operations Team for processing.
- Salesforce Data Entry:

- Updating Salesforce with Sales Order information and Shipping information.
- Customer Invoicing:

- Create invoices from Sales Order in Multiview
- Work with the Operations team to ensure packing slips and invoices correspond.
- Forward all invoices to the Finance team.
- Returned Material Authorization (RMA) coordination:

- Coordinate with Customers regarding RMA requests for repair/return/replacement of products.
- Determine whether repair or replacement is required.
- Work with Operations and Technical Support teams to process the repair or replacements
- Track the repair/replacement request and follow through to shipment.
- Assist with answering the reception phone.
- Other administrative duties as assigned from time-time.

**Experience/Skills/Specific Knowledge/Education**:

- Strong communication and interpersonal skills
- Well organized with a strong ability to multitask, dealing with multiple and changing priorities
- Ability to work with tight deadlines
- Ability to effectively manage external company relationships
- Knowledge of office management and finance systems
- Proficiency with Microsoft Office, Excel, Word, PowerPoint
- Strong attention to detail

Metergy team members are required to be fully vaccinated against COVID-19 in accordance with Metergy’s Mandatory COVID-19 Vaccination Policy as a condition of being eligible for the recruitment process. Proof of COVID-19 vaccination will be required. If you are not able to obtain COVID-19 vaccination for a reason related to a protected ground of discrimination under applicable human rights legislation, you can request accommodation from Metergy.

Metergy’s recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.

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