Service Appointment Coordinator

2 weeks ago

Carleton Place, Canada Bean Chevrolet Buick GMC Ltd Full time

We are looking for a Service Appointment Coordinator to join our busy service team.

Appointment Coordinators are responsible for ensuring that the service department is busy and well scheduled by performing incoming/outgoing calls. They are the first point of contact on the phones in the service department and ensure that clients are able to schedule repairs easily and stress free.

They will arrange a convenient dropoff time with the service advisor, ensure all necessary parts have been received for repairs, arrange courtesy transportation and review maintenance recommendations with the customer.

They are also responsible for scheduling pick up and deliveries of customer vehicles and arranging drivers.

Hours will be 10 am - 7 pm Monday-Friday and 8-4 every second Saturday. After working Saturday you will have the next Friday off in lieu.

**Bonuses We Offer**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Competitive salary

**Responsibilities Include**:

- Always provide exceptional customer service and create ongoing relationships with customers
- Schedule service appointments
- Perform outgoing calls
- Arrange service loaners
- Schedule drivers for pick up and delivery

**Qualifications**
- 1 Year experience in retail environment
- 3+ Years customer service experience
- Valid Drivers license

Pay: From $18.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Carleton Place, ON K7C 0A1: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you live within 50km?

**Experience**:

- Customer service: 1 year (required)

Licence/Certification:

- G or G2 Drivers License (preferred)

Work Location: In person

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