Store Manager

At H&M We believe that it’s when you mix and match different talents, experiences, and styles that the real magic happens. That’s why our teams are built with different personalities, talents and people from all kinds of backgrounds. If you are willing to learn, grow and help our customers and your colleagues, H&M will always be a place for you to both express your individuality and feel like you belong.

Yes, we are seeking Store Managers, but don’t be fooled by the word “manager.” Truth is, the rest of the world is just more familiar with the word. And while managing is part of the job, we’re really looking for leaders. Leaders who can drive profitability by maximizing sales. Leaders who can also shape the store according to our shared values, standards, policies and procedures along with the Area Team. And sometimes, these leaders will take on multiple roles such as the manager on duty or department manager or symbolic leader on the floor. You know, being whatever is necessary at any given moment so our customers can find what’s possible for their personal style, and our team members can find what’s possible for their careers.

**Job Responsibility including but not limited to**:
**People**:

- Manage, recruit, on-board, train, develop and provide succession planning for all staff and management team in the store
- Follow up with management team to ensure proper training and staff assessment is being completed
- Create and act on plans for future people development needs within the store
- Maintain an overview of all Employee Relations responsibilities in the store to ensure a positive work environment

**Commerciality**:

- Actively work with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M guidelines to maximize selling opportunities
- Responsible for overseeing the maintenance and upkeep of department(s)
- Maximize sales through joint operational and commercial focus and take action to obtain highest level of profitability for the store
- Manage and ensure stock level is appropriate to maximize selling
- Ensure the garment presentation, garment level and visual standards are presented according to H&M’s expectations
- Ensure and follow up on all activities concerning campaigns, promotions and sales activities in his/her store

**Operations**:

- Perform cash office operational functions
- Ensure proper staff planning according to budget, SPH and store needs
- Establish, monitor and follow up on sales goals, sales plans and sales budgets with District team to optimize profit
- Execute reductions, price changes and transfers
- Unload delivery truck, receive, open and unpack merchandise and label merchandise with security tags
- Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety
- Have working knowledge and oversee use of all company systems in stores

**Customer Service**:

- Provide direct customer service on the sales floor
- Lead by symbolic example mentoring staff in providing high-quality H&M direct and indirect customer with the 5 basic demands on the selling floor, in the fitting room and at the cash point
- Ring on the register, report and handle all required transactions, issue receipts and pack merchandise

**Financial Accountability**:

- Establish and oversee plans, budgets and variable costs for store; work with comparable sales to last year, sales to budget and future sales trends to maximize profitability with the District team
- Accurate recording of sales figures
- Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience
- Ability to lift in excess of 20 pounds
- Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
- Ability to climb a ladder and use a step stool
- High School graduate or equivalent. Associate’s or Bachelor’s Degree preferred
- Exceptional customer service and interpersonal skills
- Proven organizational and analytical skills
- Consistently show ability to be sales-driven and results-oriented by taking action, relating all decisions back to store results and working to improve P&L
- Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
- Ability to take own initiative and take responsibility for actions
- Ability to work strategically, tactically and operationally
- Ability to multitask in a fast paced environment and prioritize effectively
- Ability to be clear and convincing when communicating goals, information and expectations to staff
- Ability to plan and achieve long-and-short term goals
- Experience with preparing and administrating progressive discipline process and performance management as well as succession planning
- Basic computer skills, such as browser