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Service Technician

3 weeks ago

Greater Toronto Area, Canada Aerzen Canada Full time

***

Provides evaluation, maintenance, and repair services for blowers and compressor packages at customer worksites located in Ontario. Diagnose and recommend action, complete machine repairs, prepare reports and communicate actions as needed.

Supports customers, service partners and co-workers with technical expertise regarding Aerzen equipments.

**ESSENTIAL FUNCTIONS**
- Reasonable Accommodations Statement_

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Essential Functions Statement(s)_
- Inspect, evaluate, and repair equipment at customer's location using best practices for root cause analysis and quality service provision
- Communicate with customers to discuss job requirements, provide recommendations and service options, listen to customer concerns, and provide status updates during service call and at completion
- Evaluate customer future needs and communicate information through appropriate channels
- Complete job-related reports and forms on a timely basis; Ensure that technically accurate and complete quotes, orders, and service item cards are created and recorded via the operating system in a timely manner
- Plan and schedule travel to best meet customer requirement, service schedule requirement, time efficiency, and cost efficiency
- Back-up as repair technician, assembly technician, and/or customer support specialist when needed in Vaudreuil-Dorion.
- Provide technical support and training to service partners and service technicians to ensure all are operating with accurate and complete technical data.
- Serve as a resource to co-workers in technical matters and as back-up support.
- Complete repairs of blowers and compressors according to Aerzen repair guidelines.
- Read, understand and use mechanical drawings, specifications, diagrams, etc.
- Coordinate shipping to and from customers and vendors with proper communication to the shipping coordinator.

**POSITION QUALIFICATIONS**
- Competency Statement(s)_
- Attention to Communication - Ensuring that information is passed to others who should be kept informed. Able to communicate effectively in both English and French.
- Building Collaborative Relationships - The ability to develop, maintain, and strengthen partnerships with others inside or outside of the organization who can provide information, assistance, and support
- Analytical Thinking - Approaching a problem by using a logical, systematic, sequential approach
- Forward Thinking - Anticipating the implications and consequences of situations and taking appropriate action to be prepared for possible contingencies
- Technical Expertise - Depth of knowledge and skill in a technical area
- Thoroughness - Ensuring one's own and other's work and information are complete and accurate
- Lean Thinking - Understands and embraces lean work concepts and looks for ways to improve work processes for the team as a whole
- Stress Management - Ability to keep functioning effectively when under pressure and maintain self control in the face of hostility or provocation
- Personal Credibility - Demonstrates and is perceived to be responsible, reliable, and trustworthy.
- Flexibility - Openness to different and new ways of thinking; willingness to modify one's preferred way of doing things

**SKILLS & ABILITIES**

Experience : Two to four years related experience

**Computer Skills**:
Ability to easily navigate between various software programs and internet sites after training, basic data entry skills, basic knowledge of MS Office programs.

**Certificates & Licenses**:
Valid driver’s license

**Other Requirements**:

- Related Work experience must included customer service and mechanical repair of automotive or rotating equipment.

**OTHER PHYSICAL REQUIREMENTS**:

- Vision (Near, Depth Perception)
- Sense of Touch
- Ability to wear Personal Protective Equipment (PPE) (safety glasses, steel-toed shoes, work gloves, welding mask)

**Job Type**: Permanent

**Salary**: $25.00-$38.00 per hour

Expected hours: No less than 40 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus pay
- Overtime pay

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- rotating equipment: 2 years (preferred)

Willingness to travel:

- 75% (required)

Work Location: On the road