Customer Service Technician

4 days ago

Greater Montreal Area, Canada Service Instukem Ltee Full time

**Instukem is a company with phenomenal growth. We act as an indispensable partner to our customers. We meet their cleaning and disinfection needs with our full range of innovative and eco-friendly products and services.**

The Customer Service Technician is responsible for ensuring the retention of existing customers by following a monthly customer visit schedule. The purpose of these visits is to check the proper functioning of the washing with the equipment installed (dishwashers, pumps, etc.), to check customer inventories, to propose new washing solutions and to maintain excellent relations with customers. He will also be involved in resale activities from the beginning of the process to closing. It will also cultivate new relationships and build on existing ones. This person will work collaboratively with all team members, with the goals of customer satisfaction, revenue generation and the achievement of the company's long-term goals.

**Enjoy comprehensive, hands-on training right on the job**

**We’re looking for a dynamic, hands-on individual with a passion for customer service. If you’re someone who loves working with your hands and thrives in a team environment, this is your chance to shine.**

**Join a workplace where your skills are valued, your growth is supported, and your contributions truly make a difference**

**SALES/REPRESENTATION**
- Managed product inventories
- Generate an order based on consumption history
- Offered other products to existing customers.
- Participated in sales/development activities as planned.

**TECHNIQUE**
- Check dishwashers
- Carried out basic repairs during the preventive visit or service call (list of points or other document...)
- Checking dilution systems (mixing stations)
- Participated in the installation of new customers in its territory
- Answer the customer's first service call

**Value of the company**:
**SUCCESS** as a team

**RESPECT**

**INTEGRITY** is non-negotiable

The **QUEST for EXCELLENCE** in everything we do

The **CUSTOMER** at the heart of all our decisions and all our actions

**Our vision**:
**Making our customers' world clean, hygienic and safe**

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Wellness program

**Language**:

- Bilingual (required)

Work Location: On the road

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