Financial Aid Assistant

Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario... a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College’s 6,800 full-time and 10,000 part-time students, including hundreds of international students from countries around the world, attend at campus locations in Peterborough, Lindsay, Haliburton and Cobourg. Fleming offers more than 100 full-time programs in Environmental and Natural Resource Sciences, Fine Arts, General Arts and Science, Technology, Skilled Trades, Community Development, Health, Business, and Justice as well as other Continuing Education courses.

We are also extremely proud of our more than 73,000 Fleming alumni who are contributing to their communities in the region, across the province and around the world.

**What Are We About?**:
The Financial Aid Assistant is responsible for supporting the Financial Aid team in the implementation and monitoring of a variety of bursary, grant, and loan programs, providing excellent customer service and expert advice to students, parents/partners, college staff and other third parties.

The Financial Aid Assistant is responsible for daily and routine OSAP processing including entering and maintaining student awards records on internal and external systems, routine OSAP reviews, OSAP program changes and extensions, OSAP drops and withdrawals, academic probation letter approval, bursary cheque distributions.

The Financial Aid Assistant prepares and sends outgoing communications using established protocols. The incumbent is also responsible for the maintenance of Financial Aid webpage ensuring all information is accurate and timely.

The Financial Aid Assistant takes a very active role in the College Open House twice per year. At these events the incumbent is responsible for answering a variety of detailed and diverse Financial Aid questions.

The Financial Aid Assistant is responsible for updating and tracking Fleming Work Study activity and the Fleming Summer Employment Program.

The Financial Aid Assistant is a member of OASFAA - Ontario Association of Financial Aid Administrators.

**Please Note**:
**This position has been designated as on-campus and is expected on-site 100% of the time.**

**For More Information**:
For a complete job description, please refer to the document found here: Job Description

¿**What We Are Looking For**:

- 2-year diploma in Business/Office Administration or a relevant field of study
- Experience working independently in a front line, customer service, deadline driven, self-directed team environment prioritizing, organizing and problem-solving.
- Strong communication skills (written and verbal) with the ability to effectively convey complicated policy and procedures in a manner that others can clearly understand.
- Experience dealing with sensitive and confidential information, the F.O.I. Act, and demonstrated customer service excellence and the ability to interact with students and parents from varying social, academic, economic and cultural backgrounds with empathy tact and cultural awareness.
- Analytical and creative problem-solving skills resolving a diversity of complex problems on a daily basis and to develop and recommend creative solutions to address student financial needs in order that they may begin/continue with their academic studies. A quick analytical thinker in order to respond accurately on the spot to a student’s concern.

**Please Note - Support**:
**How To Apply**

**Equity, Diversity & Inclusion**
Fleming College is committed to building diverse, equitable, inclusive, and accessible learning and working environments. We welcome those who would contribute to the further diversification of our Staff, our Faculty and our Administration including, but not limited to, women, racialized persons, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity to apply.