Flight Centre Travel Group

**Job no**: 528153
**Brand**: People and Culture
**Work type**: Full time
**Location**: Ontario
**Categories**: People & Culture

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**Human Resources Business Partner/Employee Relations**

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing - travel

To learn more about Flight Centre Travel Group please click HERE

**About The Opportunity**

We’re looking for a Lead Human Resources Business Partner to join our team and provide hands-on Human Resources support across Flight Centre Canada. This role is ideal for an experienced Human Resources professional who thrives in employee relations and who enjoys working closely with leaders and employees to build a fair, consistent, and engaging workplace.

In this role, you’ll be a trusted advisor to leaders, helping them navigate complex people matters with confidence and sound judgment. You’ll manage a high-volume portfolio of employee relations cases, conduct impartial investigations, and coach leaders to strengthen performance and accountability across the business.

You’ll also support Human Resources operations, from rolling out new processes and tools to driving compliance and change initiatives, while partnering with Human Resources colleagues on broader programs such as compensation, benefits, and leadership development.

French language is preferred (due to some work in Quebec), but not essential.

**Key Responsibilities**

**Operational Human Resources Delivery**
- Assist with day-to-day Human Resources operations across Canada, monitoring and responding to employee and leader inquiry, proactively resolving people issues.
- Support rollout and adoption of Workday Human Resources Information System (HRIS), including manager/employee training, process updates, maintaining and updating system data.
- Assist with Human Resources initiatives including policy updates, leadership development, and tasks or projects as needed.

**Employee Relations and Support**
- Provide expert guidance to leaders and employees on performance management, policy, documentation, and compliance in line with company policy and legislative requirements.
- Manage Employee Relations caseload from intake to resolution with clear Service Level Agreements (SLAs) and meticulous documentation and follow up.
- Conduct impartial investigations (planning, interviewing, assessment/review, gather facts, report on findings, maintain documentation.
- Track case progress and outcomes, identifying trends and recommending training or process improvements.
- Coach leaders through complex employee relations cases, progressive discipline, and performance improvement.
- Facilitate difficult conversations and influence fair, consistent, and defensible outcomes aligned to precedent and policy.
- Equip managers with toolkits, training, and conversation guides to handle people issues effectively.

**Change Management & Compliance**
- Provide assistance and guidance to leaders with the support of Human Resources Leadership, during organizational changes.
- Educate and coach leaders on process and policy, compliance, documentation, and other people-related business needs.
- Assist with documentation and administrative tasks as needed.
- Ensure Human Resources practices and documentation meet provincial requirements.

**Experience & Qualifications**
- Bachelor's degree in Human Resources or equivalent.
- 3-6 years of progressive experience in Human Resources, with demonstrated knowledge of Human Resources policies, procedures, and best practices.
- Minimum of 2-4 years of direct experience in employee relations, performance management, investigations, and coaching with a drive for productive resolution outcomes.
- Able to maintain strict confidentiality and integrity in all Human Resources files and communications.
- Ability to assess needs, influence, collaborate and partner at all levels across the organization.
- Proven ability to manage sensitive and complex people matters with discretion and sound judgment.
- Possesses a degree of professional integrity, with an eye for attention to detail.
- Exceptional attention to detail in oral and written communication, and reporting.
- Comfortable balancing tactical Human Resources delivery with st