Flight Centre Travel Group

**Job no**: 518527

**Brand**: Flight Centre Travel Group

**Work type**: Hybrid

**Location**: Ontario

**Categories**: Wholesale & Product, Leisure Travel & Retail

**Supply Partnership Manager - Toronto, ONT**

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing - travel

To learn more about Flight Centre Travel Group please click HERE

**About The Opportunity**

The role involves being the main contact for external travel partners, managing relationships with diverse travel products, negotiating contracts, and collaborating across teams. Responsibilities include addressing operational challenges, presenting the company's value to suppliers, achieving performance goals, and attending events.

**Key Responsibilities**
- Act as the primary point of contact for external travel partners, encompassing Air and Non-Air contacts, as well as diverse Travel products such as Lounges, Cruise, Airlines, Tour Operators and occasional support for the Mexico market.
- Develop and cultivate key industry relationships to enhance FCTG's market positioning and operational efficacy.
- Skillfully handle the receipt, processing, and negotiation of contracts with industry partners, ensuring favorable terms for the organization.
- Engage in cross-functional collaboration to facilitate the consensus-building process for commercial and operational strategies.
- Provide assistance to FCTG's operations teams, addressing escalations, operational challenges, training requirements, and fostering improved relationships between external partners and internal stakeholders.
- Present and continuously update the value proposition of our brands to suppliers, showcasing the benefits of collaboration and maintaining alignment with our evolving business landscape.
- Consistently achieve key performance indicators (KPIs) related to commercial success, operational efficiency, and relationship management.
- Skillfully oversee supplier co-op funds, marketing funds, and incentives, ensuring equitable and judicious allocation.
- Attend supplier events on behalf of FCTG, serving as an ambassador for the organization; occasional travel will be required, necessitating a valid passport at all times.
- Undertake additional duties as assigned from time to time to contribute to the overall success of FCTG.

**Experience & Qualifications**
- 3+ years experience in partner relationship management, contract negotiation, or the travel industry.
- Willingness and flexibility to travel 2-3 times a month, serving as a representative of the organization at various supplier events. A valid passport is essential at all times.
- A committed team player, dedicated to fostering collaboration, open communication, and contributing positively to the overall team dynamics.
- Demonstrated commitment to maintaining high ethical standards in all interactions and representing the company's values.
- Proficiency in building and expanding professional networks, especially within the travel industry.
- Possess a comprehensive understanding of the travel industry within North America (Canada and USA primarily), including both Air and Non-Air segments, Travel products (Airline, Hotels, Lounges, Parking).
- Exceptional verbal and written communication skills, including the ability to convey complex information effectively to both internal teams and external partners.
- Demonstrated success in negotiating contracts with industry partners, achieving favorable terms while maintaining the organization's objectives.
- Proven ability to establish and nurture key industry relationships, leveraging them to advance the strategic goals of the company.
- Strong aptitude for cross-functional collaboration, enabling consensus-building on commercial and operational strategies.
- Adept at swiftly addressing operational challenges, providing solutions, and managing escalations in a proactive manner.
- Proficiency in analyzing data, trends, and performance metrics to achieve and exceed commercial, operational, and relationship-based KPIs.
- Skilled in effectively presenting and updating supplier value propositions, aligning them with the organization's brands and evolving market dynamics.
- Experience in judiciously managing