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Product Manager, In-theatre Sales

2 weeks ago

Waterloo, Canada Landmark Cinemas Full time

**WHO WE ARE**:
At Landmark Cinemas, we are the Cast & Crew of Canada’s second largest motion picture, theatre exhibition company, and WE love movies as much as YOU love movies. But it’s more than just a movie. That’s why our Cast & Crew are valuable and why we are always focused on creating an exceptional movie experience for our Guests; why the quality of our popcorn matters and why a perfect presentation is understood. Every detail is important to us, which is why we think like owners and remain steadfast in accomplishing our goals. It’s why we opened our first theatre in 1965, and why we’ll continue making the movie experience the best that it can be.

People are at the core of our business - we are for ALL Movie Lovers and this means we embrace a culture of inclusion and mutual respect by valuing the uniqueness of all Cast & Crew, Guests, and business partners. We value respectful behavior above individual achievements, and we are committed to having our workforce reflect the communities we serve.

We are proud to support Kids Help Phone. As a National Sponsor of Walk So Kids Can Talk, Landmark Cinemas is committed to supporting the mental health and well-being of young Movie Lovers, including our Cast & Crew.

**WHO YOU ARE**:
As a passionate advocate for elevating the Guest experience, you see every movie-outing as an opportunity to create unforgettable moments. Transforming a visit to the movies into a full-fledged event, complete with the best food and beverages, exclusive movie merchandise, and engaging arcade games, is exactly why you want to be in this role. You strive to engraining movies-memories into every aspect of the experience to ensure that it resonates with our Guests. As someone who likes to be in the action, you’ll be at the forefront of our efforts to enhance the movie-going experience through arcades, vending, and limited-time movie programs. Your fierce organization and time management skills set you up for success as you support the administrative functions of the In-Theatre Sales Team, and flexing your strong communication is the cherry on top. You are a team player to your core and take pride in the impact you can make on Guest experience. Creativity, strategic insight, relationship management and meticulous attention to detail come naturally to you. You are the driving force behind the scenes, helping us bring the movie-going experience to life, from initial concept to final executionand you LOVE movies

**THE JOB**:
**This is a hybrid position, and can be based out of either Calgary or Waterloo Cinemas Support Centres or the GTA.**

**Out of Theatre Delivery**
- Act as the main contact for third-party delivery programs and integrators, facilitating regular meetings with external partners to address opportunities.
- Prepare and distribute the monthly delivery tracker report, collaborating with Operations and Theatres to create action plans for outliers.
- Regularly review performance numbers to identify and troubleshoot operating issues and successes, conducting audits of operating hours and items not available for sale.
- Perform weekly platform audits to ensure accuracy, updated content, prices, promotions, and images as directed by the Senior Director ITS.
- Oversee delivery equipment performance and maintenance, working with IT to implement and maintain third-party delivery integration with Vista, and supporting with troubleshooting, and repairs as needed.
- Execute and implement promotions on each platform, including reporting and communicating KPIs, updating marketing materials, and supporting local theatre social engagement and identifying growth opportunities.

**Arcade & Vending**
- Serve as the day-to-day point of contact for external arcade and vending partners and facilitate regular meetings with external arcade and vending partners to address opportunities and drive business forward.
- Prepare and publish monthly sales reports for arcades and vending, including downtime reports.
- Regularly review numbers to identify operating issues and successes, sharing insights and troubleshooting as needed.
- Monitor and ensure game replacement and rotation as per contract.
- Update marketing materials for print, web, and social media and monitor and support local theatre social engagement.
- Assisting with the expansion of arcade facilities, and developing new programs to grow the category, including special events and integration into the Birthday Program and Extras.
- Managing an accurate up-to-date list of arcade units by site, monitoring all additions or removals, replacement and rotation and space allocated to vending units by theatre (floorplans).
- Create and maintain an Arcade Manual and Vending Manual on SharePoint.

**In-Theatre Sales Administration**
- Develop and execute annual limited time offer programs as well as new arcade and vending programs, support marketing and social engagement.
- Assist theatres with inventory management, deliveries, and