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Call Center Agent

2 weeks ago

Barrie, Canada Bill Gosling Outsourcing Corp. Full time

**Join a Team That’s Passionate About Making Lives Better**

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where _fun meets results_

The Agent - Loan Verification & Funding Specialist is responsible for performing accurate verifications, credit investigation, analysis, and audit of all documentation required to complete the retail funding processes, according to the company's operating policies and procedures.

**What You'll Do**:
Compensation starting at $17.60/hour + $2/hour job premium

**Responsibilities**:

- As a Funding analyst you will be responsible for all aspects of fraud detection.
- This highly motivated individual works closely with the Originations Team to coordinate further investigation/stipulations gathering
- You'll be the keeper of the Funding Operations pipeline, an emergent leader as you own the flow of funds
- You will become the Subject Matter Expert in contract funding, fearlessly following up with our dealers to ensure accurate and timely loan bookings
- You’ll work tirelessly with our Dealers and customers to see that each loan is funded and accounted for.
- Analyze loan approvals and audit contract structure
- Obtain loan documents with remarkable speed and precision
- Handling customers personal information with love while complying with all federal, state, and local regulations
- Maintain business relationships and hold dealers accountable for stipulations
- Ability to build meaningful relationships internally and externally; follow-up with customers, field reps, and other outside entities (employers, creditors, insurance companies etc) to verify documentation
- Provide excellent customer service to all Dealers and loan applicants
- Reviewing loan documentation to ensure that all of the documentation is valid and verified
- Providing awesome customer service to Loan applicants and Dealers when updating them on the status of their funding packages
- Conducting third-party verifications to validate required information
- After completing contract reviews and verifications, you will let us know if anything looks out of the norm on the loan package (red flag alerts are a big part of the job)

**What You Need**:

- 1+ years of Customer Service experience, preferably in a call center environment
- Financial Services or Credit industry experience would be an asset
- Detail oriented with a focus on accuracy and quality work is required.
- Familiarity with indirect loan documentation, i.e. contracts, ancillary products, certificates, bankruptcies is preferred.
- Database skills a plus.
- A working knowledge of automobile finance, collections, originations, loan services, and/or specialty areas preferred.
- Proficient in reading and understanding Contracts, ID’s, handling personal information, loan documentation,
- Proficiency in Calms and dealer portal is a plus.
- Proficiency in Microsoft Outlook, Word and Excel is required.
- Proven analytical & problem-solving skills is required, as well as the ability to utilize appropriate analysis, judgment, and logic.
- Excellent written and verbal communication skills are required.
- Make funding decisions in accordance with company procedures and regulations
- Self-motivated with the ability to complete multiple tasks with mínimal supervision.
- High attention to detail; able to methodically review the execution of procedures and identify issues
- Quick learner and ability to manage multiple priorities with limited oversight
- Requires effective communications skills.
- Strong analytical and mathematical abilities.
- Results oriented. Friendly attitude and excellent interpersonal skills
- Strong work ethic.

**Education**
- Minimum High School Diploma or equivalent is required_

**Reports to**:_Floor Support/ Team Leader, Operations/ Team Leader Working, Operations/ Managing Coach, Operations_

**WHY WORK WITH US**
- Health & Dental Benefits are available after an initial waiting period
- Discounted Corporate GoodLife Memberships
- Casual Dress Code
- Amazing work culture where you can learn and grow
- Hybrid work environment (minimum of 2 days from office)
- Free Coffee all day at Cafeteria
- Fun Events and games every week
- Gym, Yoga Studio and other onsite amenities
- Close proximity to beautiful walking trails along Barrie’s waterfront
- Waterfront and downtown views through the many large windows
- Outdoor patio space
- 10 minute walk to a GO station
- Barrie Transit bus stop right outside the building
- Numerous restaurants, both quick service and sit down, within a 10 minute walk

**What We're Looking For**:
**INFORMATION SECURITY RESPONSIBILITIES**

All Information security responsi