Contact Centre Advisor

**Contact Centre Advisor - Office of the Registrar - RPT**
- (34093)

**Find Your Spot at Humber**

At Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for our students. Through our strategic vision and exciting new brand Builders of Brilliance we are co-constructing a new model of polytechnic education for Ontario, Canada, and the world. We are committed to ensuring Humber offers the right programs, with the most effective teaching and learning approaches, to prepare exceptional leaders for our industries and communities.

To achieve our vision, we take finding and developing the right talent very seriously. We offer a collegial, collaborative, inclusive environment in which each individual is supported to grow and bring their best each day.

If you are excited by the prospect of contributing to our vision for learning, if you would like to be part of building a new model of polytechnic education, of ‘building brilliance’, in one of Canada’s preeminent higher education institutions, then here is your opportunity to join our dynamic team.

**Job Details**:
**Position Title**: Contact Centre Advisor
**Status**: Regular Part Time
**Hours**:24 hours per week to be scheduled anytime between *Monday to Friday, 8:30am-5:00pm. (Hybrid working model)
**Faculty/Department**: Office of The Registrar
**Campus/Location**:North and Lakeshore Campuses/Hybrid
**Salary**:$26.27/hr

**About the Office of The Registrar at Humber**:
The Office of the Registrar supports and celebrates student success. We provide students and the campus community with support through the distribution of key information, high-quality service delivery and the maintenance of essential systems and processes. Our dedicated staff work in a myriad of areas including Admissions, Academic Records, Convocation, Contact Centre, Fees, Financial Aid, Registration & Course Scheduling, Reporting, and Student Systems at both our North and Lakeshore campuses. We are a collaborative team that welcomes innovation, upholds a culture of inclusiveness and respect, and supports wellness.

**About the Contact Centre Advisor Role**

As a Contact Centre Advisor, you have a passion for helping students with their journey through post-secondary education. Acting as a first line of response to the Humber Polytechnic community, you communicate in a helpful and engaging tone and focus on providing accurate information and guidance to customers. You have a desire to provide exceptional service and thrive on receiving feedback in order to enhance your performance. You enjoy working in fast-paced environment and can handle the pressure of dealing with a high volume of customer interactions. You are a problem-solver who uses all available resources to find the best solution for each customer.

We are a dynamic team that consists of a diverse group of people who are highly motivated, fully engaged and who also like to have fun. We have a supportive environment in which we provide you with the skills and knowledge you need to be successful in your role. You will receive 4 weeks of initial training plus many more opportunities for growth and development during your time in the Contact Centre. You will gain a solid understanding of Humber’s programs, courses and academic policies.

**About you**:
You are passionate about working at Ontario’s largest polytechnic; you thrive on improving productivity and quality that contribute to team success If this sounds like you, keep reading:
**Education**

**Experience/Skills**:

- The incumbent will have at least two years of related professional experience working in a service environment.
- You have a desire to provide exceptional service and thrive on receiving feedback in order to enhance your performance.
- You enjoy working in a fast-paced environment and can handle the pressure of dealing with a high volume of customer interactions.
- You are a problem-solver who uses all available resources to find the best solution for each customer and your initiative is shown in your pro-active approach to addressing customer concerns.
- You have a wealth of knowledge and enjoy sharing that knowledge about Humber, its departments, academic schools and key personnel.

**Successful Applicants**:

- Must have access to a reliable internet connection.
- Must have a suitable and private work space to take calls from home/remotely.
- Available to work full-time hours (35 hours per week) during peak periods.
- Should be comfortable working from home/remotely AND on-site as we are utilizing a hybrid approach at this point in time. (Applicants are required to work 75% of their shifts on campus)

**What’s in it for you?**
- An opportunity to have an impact with a post-secondary institution, poised to do great things.
- Diverse, hard-working, committed team of people who care about each other.
- Tools and technology that will allow you to succeed at your job.
- Amazing perks and the opportu