Office Manager at The Jean Tweed Centre

Organized
- Decisive
- Proactive

**Office Manager at The Jean Tweed Centre**

Reporting to the Director of People and Culture, the Manager, Administration Services is an extension of the Leadership Team and is responsible for the day-to-day office operations and administration of The Jean Tweed Centre. The Manager, Administration Services will lead the administrative team with multi-faceted services that provide administrative, operational, and technical support to various departments within the organization.

Acting as a “Hub” for the Centre, the Manager, Administration Services will possess excellent organizational, communication and collaboration capacity, as well as be a strong relationship builder.

**KEY RESPONSIBILITIES**

**Daily Operations, IT/Infrastructure and HR Support**
- Oversee the overall day-to-day office operations and administration of the Centre and coordinate with the Property Services team.
- Lead the administrative team, including monitoring reception, data entry, mail distributions and telephone and information technology system duties.
- Responsible for supporting the core infrastructure of the organization (Supply chain, PPE Equipment training, ordering supplies, etc.).
- Oversee the provision of day-to-day support and troubleshooting of desktop hardware/software issues and the telephone system for the Centre.
- Provide coordination and support across teams to enhance continuity and quality of care.
- Commit to practice job responsibilities with a harm reduction, trauma-informed, women-centred and anti-oppressive perspective.

**Leadership**
- The Manager, Administration Services will lead a team of unionized administrative employees.
- Office Receptionist is a direct report to this role.
- Ability to lead through effective change management.
- Collaborative leadership approach, with the ability to be highly organized and build capacity into the team members.
- Possess a leadership approach that is consistent with organizational values.
- Facilitate team building via communication and positive working relationships with staff.
- Supervise, or support employees to supervise student placements and volunteers.

**KEY COMPETENCIES**

**Skills and Competencies**
- Excellent collaborator and team player.
- Attention to detail and accuracy.
- Thinks critically with the ability to assess and solve problems.
- High degree of initiative, with proven skills to work independently and part of a dynamic leadership team.
- Strong computer skills including working knowledge of Microsoft Office Suite.
- Proficiency in English; additional languages considered an asset.
- Excellent verbal and written communication.
- Strong communication skills with the ability to communicate and interact at all levels in the organization.
- Excellent at learning, adopting and coaching staff on new technology/software.
- Experience working in a unionized environment.
- Excellent decision-making, problem-solving and conflict/crisis management skills.
- Excellent interpersonal skills, with the ability to build positive and collaborative working relationships with individuals and teams.

**Education and Experience**
- Business Administration degree or equivalent.
- Minimum three years of full-time progressive work experience in an operations or business administrative role (Executive Assistant or Office Manager).
- Minimum of two years of supervisory experience
- People management and customer service skills.
- Experience in the Non-Profit sector.
- Proficient in PC computer environment, MS Office (Word, Excel, Outlook, etc.).
- Experience in working with databases and a CRM environment.
- Experience with Concur accounts payable system as asset.

**Other Requirements**
- Valid Ontario Driver’s License (Class G); access to a reliable vehicle with insurance.
- As a condition of employment you are required to provide updated COVID vaccinations in compliance with Public Health recommendations.

**BEFORE YOU APPLY**

**Compensation**

The compensation range for this role is $55,000 - $65,000 based on experience.

**Benefits**
- 4 weeks vacation. Plus 5 days for extra effort/lieu time.
- 4% Group RRSP contributions.
- Comprehensive health benefits.
- Continuous leadership and professional development

**Workplace Environment**
- On-site, in-person at the Jean Tweed Centre located at 215 Evans Ave, Etobicoke, Ontario
- Other locations as required
- Free parking available on site

**Checks and Verifications**
- Criminal Background Check & References required.

**APPLY FOR THIS ROLE**

**Cause Leadership Inc.** is managing this leadership search on behalf of The Jean Tweed Centre.

**Individuals interested in being considered for this opportunity are invited to apply. Please upload your cover letter and resume.**

We thank all interested parties but only those selected for an interview will be contacted.