Weekend Daytime Dispatcher

3 days ago

Richmond Hill, Canada York Regional Traffic Services Full time

York Regional Traffic Services is looking for dedicated dispatchers to join our team. We are a rapidly growing Towing & Transport company providing roadside assistance in the GTA.

The position is for a part-time shift for Saturday and Sunday from 8:00am to 8:00pm

The focus of this role is to exceed the customer and company requirements for Customer Service, Quality, and Efficiency.

Attendance and punctuality are essential

Responsibilities and Duties:

- Responsible communication with our clients, developing relationships in order to maintain a strong bond
- Answering inquiries from inbound calls from clients looking for vehicles impounded and assist customers at the front counter coming to pick up their vehicles
- Open communication with fellow call takers, dispatchers and management
- Effectively plan and prioritize all calls making the best use of equipment and drivers while meeting service expectation levels.
- Provide continuous monitoring of all drivers and equipment, ensuring accurate recording of times and clearing
- Dispatch personnel according to written schedules and work orders, or as required by emergency situations
- Remain calm, collected and able to remain like that under pressure

**Job Type**: Part-time

Pay: From $16.00 per hour to start $18.00 per hour after 3 month probation

COVID-19 precaution(s):

- Personal protective equipment provided or required
- Sanitizing, disinfecting, or cleaning procedures in place

Job Duties:

- Dispatch personnel according to written schedules and work orders, or as required by emergency situations
- Maintain contact with drivers throughout their shifts and address any routing issues they might have
- Monitor road conditions, construction zones, and accidents in order to revise routes as needed
- Update customers on the status of their deliveries including any delays that occur
- Other duties as requested

Work remotely
- No

**Job Type**: Part-time

**Salary**: From $16.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- 12 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

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