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Operations Dispatcher
3 weeks ago
Status - Casual/On-call - Temporary - Approximate length of assignment, in months - Type of Position - an Addition to Staff - Start Date - Immediate - Salary - Per hour - Salary Grade - $34.32 - $37.32 - Department - York Region -> Public Works -> Transit - Location - 50 High Tech Road, - Richmond Hill, ON L4B4N7 CA (Primary) - Job Description (E) **ABOUT THE ROLE** Reporting to the Manager, Bus Operations, is responsible for enforcement and operations dispatching functions, including providing passenger information, by-law, federal and provincial legislation to enforcement staff; dispatching appropriate uniformed and support personnel to transit incidents and emergency situations; monitoring CCTV cameras, emergency call equipment, fare and Presto machines; monitoring voice and text messages from Region staff and conventional transit operational service contractors; reporting and documenting transit incidents such as damaged property, accidents, Mobility Plus incidents, etc.; monitoring the YRT/VIVA Rapidways in relation to safety, security, vehicle breakdowns and contracted work and maintaining information in a central information system; contacting on-call enforcement, facilities, contractors, and Transit Management Systems for any major software or facility issues. **WHAT YOU'LL BE DOING** - Provides support to enforcement staff in the field, via radio and phone by supplying and verifying passenger information such as names, addresses, behaviour flags, past infractions, etc. - Dispatches Enforcement staff to attend various calls for services including passenger behavior, property damage, issues of safety and security etc. - Assists enforcement staff with details regarding local Municipal by-laws applicable to transit, the Criminal Code of Canada, and other related federal and provincial statutes. - Monitors voice and text messages from conventional transit operational service contractors. - Utilizes transit management systems and global positioning technology to monitor and react to conventional service disruptions. - Monitors weather and traffic conditions and alerts both Operations staff and service contractors of any potential issues. - Logs and records all calls, inquiries and dispatching activities into the central information system. - Assigns, tracks, and controls all operational fleet vehicles to appropriate staff. - Provides front line staff with accurate communications via public safety radio system. - Assists Enforcement staff with investigating details to involving customer inquiries, issues, and concerns in accordance to operating procedures. - Provides after hours coverage for the customer service call centre including customers who require mobility assistance. - Performs other duties as assigned to meet Branch and Departmental objectives. **WHAT WE'RE LOOKING FOR** - Successful completion of College diploma in Police Foundations, 911 and Emergency Services Communications or equivalent combination of education and experience. - Minimum two (2) years dispatch and related customer service experience. - Working knowledge of Federal and Provincial legislation and municipal by-laws related to transit enforcement. - Satisfactory Police Criminal Background Check. - Demonstrated excellent communication and interpersonal skills; and must be customer service oriented. - Knowledge and demonstrated ability in corporate core competencies including communication, innovation, teamwork and collaboration, and personal ownership. - Ability to maintain confidentiality and to exercise good judgement and discretion in dealing with personal information. - Ability to work shifts, including nights, weekends and holidays as required. - Council Approval Date - Scheduled Weekly Hours - Varies - Scheduled Shifts - Operational Hours - Close Date - January 27, 2025 - # of Hires Needed - 1 - Union - CUPE 905 York Region - .
