Administrator, Cloud Services

**RESPONSIBILITIES**:

- Manage and maintain the overall Microsoft 365 environment, including user management, license allocation, service configuration, and group policies
- Administer tenant-level security controls to protect organizational data, including Conditional Access Policies and Multi-Factor Authentication (MFA).
- Implement and oversee identity and access management (IAM) policies within Azure Active Directory, ensuring robust protection against unauthorized access.
- Administer tenant-level security controls to protect organizational data, including Conditional Access Policies and Multi-Factor Authentication (MFA).
- Monitor the performance and availability of cloud services, proactively identifying and resolving any issues to ensure optimal system performance and uptime.
- Monitor the performance and availability of cloud services, proactively identifying and resolving any issues to ensure optimal system performance and uptime
- Configure and administer user accounts, permissions, and access rights within the Office 365 environment.
- Work closely with IT, security, and business teams to plan and implement Office 365 solutions that meet organizational requirements.
- Provide Tier 2 and Tier 3 support for Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive for Business
- Conduct regular data backups, implement disaster recovery strategies, and ensure the integrity and security of corporate data stored in the cloud.
- Monitor and manage security controls, including identity and access management, data loss prevention, and threat detection.
- Stay up-to-date with the latest trends and best practices in cloud computing, Office 365, and related technologies, and provide recommendations for system enhancements and optimizations.
- Document system configurations, processes, and procedures to maintain an up-to-date knowledge base and ensure effective knowledge sharing among team members.
- Assist in the evaluation, selection, and implementation of new cloud-based solutions and technologies to improve system performance, efficiency, and reliability.

**ROLE REQUIREMENTS**:

- Bachelor's degree in computer science, information technology, or a related field (or equivalent experience).
- 5+ years proven experience as a System Administrator or similar role, with a focus on managing cloud-based infrastructure and Office 365.
- Familiarity with cloud computing concepts, infrastructure, and services, preferably Microsoft Azure.
- Experience in administering security controls and implementing data protection measures in a cloud environment.
- Excellent troubleshooting and problem-solving skills, with the ability to quickly identify and resolve technical issues.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Self-motivated and proactive, with the ability to work independently and prioritize tasks in a fast-paced environment.
- Certifications in Office 365 or related cloud technologies (e.g., Microsoft 365 Certified: Enterprise Administrator Expert) would be an advantage.
- Knowledge of ITIL principles and experience in IT service management would be beneficial.

**COMPETENCIES**:
**Customer Focus** - Personally demonstrates that external and internal customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and audits customer satisfaction with products or services.

**Decision Quality** - Gathers enough information to allow a pragmatic assessment of risks and benefits of alternative approaches in any decision. Stays focused on objectives and considers both the short-term and longer-term impact of decisions and keeps objectives in mind throughout the process. Communicates the impact and implications of decisions. Completes the appropriate level of due diligence required to make a quick, accurate decision.

**Drive for Results** - Achieves results within established timelines. Understands and demonstrates that intentions, activities and results are not the same. Pursues everything with energy, drive, and a need to finish; does not give up before finishing, even in the face of resistance or setbacks; consistently challenges self and others for results.

**Leadership** - The expectation of leadership is not reserved solely for only those who are in positions of authority, but from all employees. They demonstrate high integrity and are motivated by wanting to make a real difference to people by delivering a high-quality service for their customer and the organization. In positions of authority they: invest in development for the right people and identify and develop future leaders, and coach and provide candid feedback to others. They are visible and they model behaviors, competencies