Content Author

4 days ago

Toronto, Canada MRM - MRM WW Full time

The Content Manager is responsible for collecting, loading, verifying and communicating the status of

content required for creation of one or more brand websites. This person will support the planning of

content delivery with the creative agency, receive content and load it to the Content Management

System (CMS). This person will verify accuracy of the content in multiple environments, and

communicate status regarding the completion of their work.

**Responsibilities**:

- Support Project Management team through timely content delivery requests.
- Receive and maintain status of required web content through JIRA ticketing system.
- Implement web content into the Content Management System (CMS) per Creative Agency

and/or Client request.
- Verify accuracy of web content requests in multiple project environment(s).
- Identify issues in environment(s) pertaining to content, layout and presentation once published.
- Communicate status on content delivery to internal MRM team(s).
- Recognize and escalate issues through JIRA ticketing system as necessary to resolve issues.
- Establish and maintain good relationship with internal MRM departments.
- Manage & organize workload to meet deadlines.
- Delegate tasks to Jr. Content Manager and offshores team(s).
- Interact and support Client and/or Creative Agency on new functionality for content delivery

planning and development with support from Leadership.
- Provide estimates on new functionality with support from leadership.
- Create and present documentation for cross-training and support of Jr. Content Managers and

offshore team(s).

Qualifications:

- Strong interpersonal and problem-solving skills.
- Solid communication skills - written, verbal, text, etc.
- Detail oriented with ability to work in dynamic environment, with shifting deadlines and

deliverables.
- Ability to multi-task and collaborate within team.

Education & Experience Requirements:

- Bachelor’s degree or equivalent, desired.
- French fluency required
- 1-2 years’ experience in advertising, marketing or related fields.
- Experience publishing in Content Management tool and knowledge of XML, HTML, CSS, and

Firebug, preferred.
- Experience with MS Office - Word, Excel, Power Point.

Physical, Travel & Other Requirements:

- Flexibility with Business Hours (occasional early morning/late night/weekend work)
- No travel required

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