Appointment Booking Coordinator

1 week ago

North York, Canada Pantos Logistics Canada Inc. Full time

**Company Summary**

Pantos Logistics Canada Inc. provides top global logistics solutions to over +1,000 clients in services areas of Ocean, Air, E-Commerce, Trucking, Customs Brokerage, Warehousing and Cargo Projects. The company’s expertise includes custom brokerage, production, storage, and in-bound/out-bound via various modes of transport, including Sea Freight, Air Freight, Truck Freight, and Express.

**Job Summary**

The Appointment booking coordinator reports to the facility’s General Manager and plays a key role in managing the day-to-day appointment bookings for the business.

**Responsibilities**:

- Answer calls and any questions customers might have in setting up appointments
- Re-schedule or cancel appointments as per direction provided
- Update LGE TMS with accurate appointment information to provide visibility to all the teams
- Execute and distribute reports.
- Follow up with carriers for missed appointments or appointment changes
- Escalate any appointments unable to be booked to Order Fulfillment team
- Provide administrative support in completing all tasks assigned in a timely manner

**Requirements**:

- 1-3 years’ experience in a customer service environment
- Strong computer skills, specifically Microsoft Excel
- Experience in a 3rd party logistics environment preferred
- Excellent interpersonal skills
- Must be a resourceful self-starter
- Team player skills with demonstrated abilities to interact well with all levels of associates
- Strong written and verbal communication skills
- Strong organizational skills
- Works well under pressure

**Submission Procedures**
- Should you be interested, conveniently submit both a) Resume and b) Cover letter via Indeed; please submit both documents. Fluency in both English & Korean is an asset.
- Interview arrangements will be conducted on a first come-first serve basis; we are looking to hire with the view of filling this position ASAP.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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