Administrative Staff

9 hours ago

Vancouver, Canada Terra Nova Medical Clinic Full time

**About Us**:
Terra Nova Medical Clinics is one of British Columbia’s largest and fastest-growing physician-led clinic networks. With a strong commitment to innovation, inclusivity, and excellence in healthcare delivery, we are expanding rapidly across the province.

**Summary**

We are seeking an Administrative Staff (Back End) to join our team at Terra Nova Medical Clinic. This role is essential for ensuring smooth administrative operations and providing exceptional customer service to our patients. The Administrative Staff will play a key role in supporting our healthcare professionals and enhancing the overall patient experience.

**Responsibilities**
- Professionally respond to and forward messages from patients, third parties, and external contacts to appropriate healthcare providers.
- Schedule and confirm medical appointments, including follow-up visits and diagnostic tests.
- Create and send referrals to specialists and hospitals; track referral progress as needed.
- Accurately record and relay messages for medical staff and patients.
- Maintain and update electronic medical records (EMRs), including patient contact information and personal details.
- Perform a range of clerical and administrative duties to support the clinic’s day-to-day operations.
- Demonstrate working knowledge of medical terminology and clinic procedures.
- Coordinate consultations, laboratory tests, imaging, and other investigations as ordered by healthcare providers.
- Follow and uphold organizational protocols, privacy policies, and confidentiality standards, including HIPAA compliance.
- Support the implementation of clinic-wide protocols and guidelines.
- Perform additional tasks as assigned to ensure efficient clinic operations.

**Requirements**:

- Proven experience in an administrative role or medical office is preferred.
- Strong customer service skills with a focus on patient satisfaction.
- Excellent communication skills, both verbal and written.
- Familiarity with medical terminology and healthcare environment is an asset but not required.
- Proficient in the use of computer programs and medical softwares.
- Familiarity with phone systems and office management practices.
- Ability to multitask and manage time effectively in a fast-paced environment.

At Terra Nova Medical Clinic, we believe in providing high-quality patient care while supporting our staff in their career growth. We are excited to welcome new members to our team, regardless of their level of experience. If you're a team player who's willing to learn and contribute to a positive work environment, we would love to hear from you.

Pay: $19.00-$21.00 per hour

**Benefits**:

- Extended health care
- Paid time off
- Work from home

Schedule:

- Monday to Friday

Application question(s):

- This is a hybrid position. Are you flexible to travel to any of our clinic locations if needed?

Work Location: Hybrid remote in Vancouver, BC V6B 5T4

Application deadline: 2025-06-08

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