Client Services Representative

At Charles River, we are passionate about improving the quality of people’s lives. When you join our global family, you will help create healthier lives for millions of patients and their families.

Charles River employees are innovative thinkers, who are dedicated to continuous learning and improvement. We will empower you with the resources you need to grow and develop in your career.

As a Charles River employee, you will be part of an industry-leading, customer-focused company at the forefront of drug development. Your skills will play a key role in bringing life-saving therapies to market faster through simpler, quicker, and more digitalized processes. Whether you are in lab operations, finance, IT, sales, or another area, when you work at Charles River, you will be the difference every day for patients across the globe.

**How will you have an impact?**:
Nous sommes motivés par notre mission d’améliorer la vie des gens. En rejoignant notre famille mondiale, vous contribuerez chaque jour à faire une réelle différence à travers le monde.

**Pourquoi Charles River?**

Nous offrons un excellent programme d’intégration à nos nouveaux employés ainsi que des possibilités de croissance et de perfectionnement professionnel à l’interne. Nos autres avantages sont les suivants:
**Dès la première journée**:

- Avantages concurrentiels : nous payons 90 % des primes (couverture médicale et dentaire)
- Accès à un programme d’épargne et de retraite qui comprend une contribution de l’employeur
- Politique relative aux vacances et aux jours de congé personnel
- Application de télémédecine gratuite pour votre famille et vous

Transport:
- Service de navette depuis la gare de Sainte-Anne-de-Bellevue et le collège John Abbott vers le site de Senneville
- Stationnement gratuit

**What will you work on?**:

- Prepare general information and bid and proposal packages, from generic letters to full proposal responses.
- Use provided information to create scope of work sections for inclusion in Letters of Payment Authorization (LOPAs).
- Prepare and track LOPAs and Amended Letters of Payment Authorization.
- Assist in coordination of proposals/business plans for the Global Sales and Strategic Account teams.
- Assist with updating and maintaining applicable databases.
- Create and maintain department files.
- Coordinate logistics for client site visits including facility tours, room accommodations, airlines, ground transportation, conference rooms, catering, meal reservations, and agendas as necessary.
- Assist in coordination of scientific staff travel to sponsors.
- Assist with the preparation of marketing and client services presentations.
- Perform all other related duties as assigned.

**Who are we looking for?**:

- Education: Associate’s degree or equivalent in science, business or marketing related discipline. Bachelor’s degree preferred.
- Experience: 1-2 years customer service or related experience.
- An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
- Strong communication and interpersonal skills. Organizational skills and attention to detail required. Proficient in word processing, spreadsheet, and database software.

**PHYSICAL DEMANDS**:

- Must regularly operate a computer and occasionally operate other office productivity machinery such as a calculator, copy machine, and computer printer.
- Regularly provides information to and receives information from/through various technologies, media, sources and contacts. Must be able to accurately exchange accurate information in these situations.
- Must occasionally move about inside the office to access file cabinets, office machinery, etc.

**WORK ENVIRONMENT**:

- General office working conditions; the noise level in the work environment is usually quiet.

If you are interested in contributing to the well being of our communities, not only across the country but around the world, please join us and BE THE DIFFERENCE

**About Safety Assessment**
Charles River is committed to helping our partners expedite their preclinical drug development with exceptional safety assessment services, state-of-the-art facilities and expert regulatory guidance. From individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market. Each year approximately 120 investigational new drug (IND) programs are conducted in our Safety Assessment facilities.