Customer Service Representative

Do you like to be challenged on a daily basis? Are you passionate about customer service? Are you also a car enthusiast? The following position was created just for you We're looking for Customer Service Agents to answer incoming calls from customers wishing to obtain information on the availability of parts in our various locations, or customers wishing to have information on the price of parts.Position:Customer Service Representative - purchasing Status: PermanentLocation: Work from home - 3-4 weeks training is done at the headquarters near Carrefour LavalSalary: $ 20 / hrs with rapid salary progression and a very interesting bonus structure (it is possible to make $ 23/25 an hour quite easily)Schedule: Be available Monday to Friday from 7 a.m. to 8 p.m. and Saturday-Sunday from 8 a.m. to 6 p.m. (full time - 40 hours per week)AdvantagesHere are the advantages you can benefit from as an Customer Service Representative:- Possibility of Working from home(after the integration period);- Bonus plan;- Developed training program;- Group insurance after 3 months;- Group RRSP after 6 months;- Central location, close to many services;- Opportunities for advancement within the company;- Free coffee;- Overtime available;- Free parking;- Social events (BBQ, taffy, raffles, etc.).ResponsibilitiesAs a Customer Service Representative your responsibilities will be:- Answer incoming calls from customers wishing to sell a vehicle, requesting information on the availability of parts in our various locations or requesting a price estimate- Closely follow up on pending requests and follow up with customers when required.- Assist clients who wish to donate their vehicles to the program - Perform administrative tasks related to the opening of files and updating of documents requiring high-level analysis;- Contribute to the development of a catalogue over 500 different vehicle models.QualificationsHere are the requirements needed to be successful as a Customer Service Representative:-Bilingualism ( English & French) - Voici plusieurs options pour traduire votre phrase, selon le ton que vous souhaitez adopter :Option standard (professionnelle et fluide) - Covering a territory that extends beyond Quebec and requires communicating with clients and consumers who do not speak French.- Minimum of one year experience in a similar position, related to customer service or the automotive field;- Knowledge in automotive mechanics (asset).-Basic knowledge of computers and Microsoft Office.SummaryRole: Customer Service Representative – Purchasing Status: Permanent Location: Remote (Work from home) – The initial 3-4 week training will be held at our head office near Carrefour Laval. Compensation: $20/hour with rapid salary progression and a highly rewarding bonus structure (potential to reach $22-$23/hour easily). Schedule: Full-time (40 hours per week). Availability required Monday to Friday from 7 AM to 8 PM, and Saturday to Sunday from 8 AM to 6 PM.If you are interested in this position, we invite you to apply online or send your updated CV to thibault.sanz@randstad.ca with the subject line: "CSR/Purchasing - Automotive".Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.