Operations Support Coordinator

2 weeks ago


Burnaby, Canada GLENTEL Full time

Brand: Glentel Corporate

Location: Burnaby Office - Unit 1800 - 4710 Kingsway, Burnaby, BC

Reporting to the Operations Support Supervisor, the Operations Support Coordinator is responsible for providing administrative support to the VP, Retail Sales & Operations, General Manager, Regional Sales Directors, District Sales Managers and Learning and Development Team for all WIRELESSWAVE/ WAVE SANS FIL, Tbooth wireless/ la cabine T sans-fil, and WIRELESS etc./ SANS FIL etc. locations across Canada.

**Responsibilities**
- Provide administrative support to the CEO/President, Vice President, General Manager, Regional Sales Directors and District Sales Managers in the form of communicating memos, policy implementation, compensation plan changes and producing various ad hoc reports (sales, incentive, productivity, tracking).
- Provide administrative support to the Regional Trainers, Loss Prevention team, Communications Manager and Senior Business Analyst in the form of communicating memos, coordinating training sessions, booking training venues, travel and accommodations.
- Provide administrative support to Glentel Retail locations nationally to ensure smooth operations in the field by working with Programmers, Finance, Accounts Payable and other departments to resolve commission discrepancies, troubleshoot problems within commission program, process clawbacks, communicate/track incentives, process expense reports and process invoices for payment.
- Communicate compensation plan changes to the field.
- Coordinate sales events, training events, manager meetings, book travel and accommodations.
- Issue and maintain company demo lines.
- Order uniform supplies.
- Generate monthly reports for Retail commissions and Sales Manager bonuses and transmitting to Payroll and Revenue Accounting departments for payout and reconciliation.
- Process HR paperwork from the field and relay information in correct format to Payroll.
- Other duties as assigned.

**Qualifications**
- Highly-organized with good time management and multi-tasking skills
- Ability to work well under pressure and in a fast-paced environment
- Ability to work well both independently or in a team setting
- Ability to manage conflicting priorities in order to manage workflow and meet critical deadlines
- Eager to learn and take on new challenges
- Detail-oriented
- Proficiency in Microsoft Excel, PowerPoint, Word and Outlook
- 1 to 2 years administrative experience
- High school diploma
- Completion of some administrative courses considered an asset
- Post-secondary degree considered an asset
- Bilingual English/French considered an asset



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