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Inside Technical Support Technician

4 days ago

Leamington, Canada Security ONE Alarm Systems Full time

**At Security ONE we strive to create WOW moments with every customer interaction, and so we are always keeping an eye out for OUTSTANDING people to join our Team Are you that person?**

Currently, we are seeking an **Inside Technical Support Technician** to work from our Leamington, Ontario head office.

The **Inside Technical Support Technician** will provide technical and network problem resolutions to Security ONE customers, while ensuring customers receive maximum benefits from our service.

Individual tasks vary but may include:

- Troubleshoot and assist clients and colleagues with technical issues
- Provide recommendations to clients to enhance their security through product upgrades and service additions
- Adjust programming and settings of systems remotely
- Aid field technicians in programming and supporting alarm, video surveillance and access control systems
- Provide recommendations to Leadership on enhanced efficiencies and product selection
- Work continuously on a task until completion
- Prioritize and manage many open cases at one time
- Dispatch and schedule tickets as required
- Support sales consultants with product compatibility questions and quote design
- Rapidly establish a good working relationship with customers and other professionals
- Test and evaluate new technology
- Follow up and make scheduled call backs to customers where necessary
- Other tasks as assigned by management

**About Security ONE**

**Company Perks**
- Participate in community events, charitable fundraisers, and crime prevention campaigns
- _Best in Class_ On-boarding program
- Ask us about our famous AGM
- Inclusive “family owned” work environment

**Job Types**: Full-time, Permanent

Pay: $17.00-$24.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Company pension
- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person