Student Finance Coordinator

At Commonwealth College, we offer quality education to those wishing to pursue a career in healthcare, business, education, hospitality, and beauty programs. We pride ourselves on changing lives through education by helping others achieve their personal and academic goals. We are happy to say that we are looking for a Student Finance Coordinator to join our team

The **Student Financial Coordinator** is a friendly, positive, and energetic professional who demonstrates prompt contact and follow-through, knowledgeable responses and respectful interactions.

The **Student Financial Coordinator** will play a key role in our student admissions process by conducting financial interviews, explaining financial options and completing required documentation. You must have strong interpersonal skills, a pleasant telephone voice, the ability to manage multiple tasks and successfully meet deadlines. Emphasis is placed on quality and compliance in the accurate completion of documentation and reporting as part of the College’s Admissions process.

**KEY RESPONSIBILITIES**
- Inform students of their financial obligation, the institution’s financial aid options, and financial policies and procedures as related to their educational expenses.
- Diligently follow-up to ensure timely completion of Notice of Assistance (NOA), Confirmation of Enrollment (COE) documentation for each student, as required.
- Monitor deadlines for paperwork submission as per the requirements of Manitoba Student Aid, National Student Loans, and other relevant funding agencies.
- Perform accounts receivable reports for overdue payments and verify results.
- Process notifications to students who are overdue and follow up on payment plans.
- Update appropriate systems to ensure the timely processing, funding, billing and collections of the package selected.
- Monitor and follow up on the status of all pending student loan documents in order to maintain an accurate accounting of each student’s financial aid package through first disbursement.
- Check and approve refund requests and follow up with funders invoices for payments (A/R).
- Process Electronic Fund Transfer (EFT) and Credit Card (CC) payments and reconcile accounts.
- Manage AR Aging for each campus inactive and active Accounts.
- Update student loan information, including yearly changes and repayment details.
- Performs related or similar duties as required or assigned.
- Participation in College and Program Activities.
- Attends staff meetings and training sessions.
- Participates proactively in performance appraisals.
- Supports active interdepartmental cooperation with other departments.
- Performs other duties/participates in special projects as assigned.

**QUALIFICATIONS**
- Minimum of 2 years’ experience working in a financial / customer service-related role or college finance / admissions.
- Post-secondary education is an asset.
- Familiarity with Provincial Student Loan programs an asset.
- Experience working with internet-based communication tools.
- Strong telephone skills, with the ability to communicate effectively and professionally over the phone.
- Ability to utilize Company approved scripts and approaches during telephone calls and will be responsible to enter information in a CRM.
- Ability to comply to all Company policies and best practices and comply with related governmental regulations.
- Highly motivated team player, with a positive attitude and a willingness to collaborate with colleagues.
- Must have the ability to effectively organize and establish priorities.
- Must have excellent communication and problem-solving skills.
- If your education credentials are from outside of Canada, please include Canadian equivalency report from IQAS or WES.

**Salary**: From $40,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- customer service: 2 years (required)

Work Location: In person