IT Change Manager

4 days ago

Halifax, Canada Prophecy Technologies Corp Full time

**Role**: IT Change Manager

**Location**: Nova Scotia
- Conduct change management review meeting twice weekly
- Chair daily Operational review of changes
- Publish communication for potential customer impacting changes
- Track past due change tasks
- Ensure changes comply to standards
- Develop and document procedures and training material for Change Management Best Practices and other processes and lead the delivery of training presentations to IT teams.
- Accountable for Continual Service Improvements (CSI) to improve the effectiveness and efficiency of our IT processes and services by analyzing and reporting on key metrics.
- Participate in requirements gathering for enhancements to processes or new features/functionality through the use of the ITSM software product.
- Develop use case scenarios to use in the ITSM software product for use in UAT or other regression testing, and actively participate in UAT testing.
- Work closely with service, product, and business owners to integrate service management practices into the delivery of IT services
- Engage regularly with stakeholders to develop, manage, and refine the ITSM processes, ensuring their needs are met.
- Support, promote and ensure consistent alignment to IT standards, processes, and tools'
- Provide on-call support for change management and rotational for incident management.
- Provide backup support for Release Management.

Pay: $30.00-$60.00 per hour

Expected hours: 40 per week

Schedule:

- Monday to Friday

Work Location: In person

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