Bilingual Customer Service Representative

1 week ago

Richmond, Canada LEAP Consulting Full time

**Job Summary**
We are an established education institution dedicated to providing exceptional services to students, parents, and educators. We are looking for a dynamic, service-oriented individual who is fluent in both English and Chinese to join our team as a Customer Service Representative. This role focuses on facilitating smooth communication between parents and teachers, as well as coordinating student scheduling.

**Key Responsibilities**:

- Coordinate student class schedules and handle rescheduling requests.
- Serve as the primary point of contact for parents and teachers, ensuring clear communication between both parties.
- Provide exceptional customer service, addressing inquiries and concerns in a timely and professional manner.
- Manage and resolve any scheduling conflicts or communication issues.
- Support parents and students with their enrollment, course information, and other needs.
- Ability to analyze customer needs and provide appropriate solutions.
- Proficient in data entry with attention to detail.
- A positive attitude with the ability to work effectively in a team-oriented environment.
- Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.

**Qualifications**:

- Fluent in both Mandarin and English (spoken and written).
- Excellent interpersonal and communication skills.
- Strong organizational and problem-solving abilities.
- Service-oriented mindset with a focus on delivering a positive customer experience.
- Previous experience in customer service or in an educational environment is a plus.

**What We Offer**:

- Competitive salary
- A collaborative and supportive work environment
- Opportunities for growth and professional development

Join us in delivering exceptional service while utilizing your bilingual skills to make a positive impact on our customers' experiences

**Job Types**: Full-time, Permanent

Pay: $18.50-$21.00 per hour

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Every Weekend

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person

  • Bilingual Customer Service Representative

    1 day ago

    Richmond Hill, Canada Amico Corporation Full time

    Bilingual Customer Service Representative Amico Corporation - Richmond Hill Due to our rapid growth, we are looking for a Spanish speaking Bilingual Customer Service Representative to join our team. Work experience, and common sense is more valued for this position than educational accomplishments. **Job Types**: Full-time, Permanent **Benefits**: -...

  • Bilingual Customer Service Representative

    7 days ago

    Richmond Hill, Canada Fresenius Medical Care Canada Full time

    Fresenius Medical Care is the world's largest integrated provider of dialysis products and services. As a vertically integrated company, we provide a complete solution for patients with chronic kidney failure and their caregivers, from research and development to manufacturing our dialysis products to providing complete therapy options within our own...

  • Bilingual Customer Service Representative

    7 days ago

    Richmond Hill, Canada Fresenius Medical Care Full time

    **PURPOSE AND SCOPE**: Supports FME Canada’s mission, vision, core values and customer service philosophy. Adheres to the FME Canada Compliance Program, including following all regulatory and division/company policy requirements. The Bilingual Customer Service Representative, under the direction of the National Customer Service Manager, will be responsible...

  • Bilingual Customer Service Representative

    2 weeks ago

    Richmond Hill, Canada CooperVision Full time

    **Bilingual Customer Service Representative** **-** **RIC0076** **Description** **Job Summary** **Essential Functions & Accountabilities** - Processes contact lens orders accurately and efficiently from multiple channels. - Works to provide First Contact Resolution whenever possible for all communication channels as applicable. - Adhere to the applicable...

  • Customer Service Representative

    2 weeks ago

    Richmond, British Columbia, Canada Cleantech Service Group Ltd. Full time

    Customer Service Representative (Residential Building)We are looking for a Customer Service Representative (CSR) to join our team at a residential building located in Richmond.This person will serve as a liaison between trades and residents, providing excellent customer service and assisting residents with their needs.The role involves overseeing building...

  • Bilingual Customer Service Representative

    2 weeks ago

    Richmond Hill, Canada Paymentus Full time

    **_Customer Service - Job Description_** **Summary/Objective** The **Bilingual** **Customer Service Representative** is a role that requires the agent to be available on a queue to answer calls and respond to customer inquiries, including but not limited to: payment processing, payment information inquiries, troubleshooting technical issues,...

  • Customer Service Representative

    2 days ago

    Richmond, Canada Cleantech Service Group Full time

    **Customer Service Representative (Residential Building)**: We are looking for a **Customer Service Representative (CSR)** to join our team at a residential building located in Richmond. This person will serve as a liaison between trades and residents, providing excellent customer service and assisting residents with their needs. The role involves overseeing...

  • Customer Service Representative

    2 weeks ago

    Richmond, Canada Bureau en Gros Full time

    : 1228824 **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If that’s...

  • Customer Service Representative

    1 day ago

    Richmond Hill, Canada Universal Soul Service Corp. Full time

    **Overview**: **Responsibilities**: - Order entry and processing customer payments by phone - Process customer refunds following the approval process - Liaise with the shipping department to follow up on customer orders - Managing customer interactions/documentations in the CRM database - Connect with the Payment plans team to help resolve customer queries...

  • Customer Service Representative

    5 days ago

    Richmond, Canada Donald's Fine Foods Full time

    Donald’s Fine Foods is a family-owned global provider of high-quality specialty meat products who has been operating for over 30 years with three (3) plants in British Columbia, one (1) in Alberta and two (2) in Saskatchewan and has built its business around the core values of integrity, quality, innovation, and superior customer service. We know our...