Rep I, Customer Service Bilingual

**Bilingual Customer Service Representative - Hybrid (Monday and Wednesday in office)** Monday to Friday 8:30 am to 4:30 pm - Do you have experience working in a customer service role? - Are comfortable spending the majority of your day on the phone? - Do you have basic computer skills? As a Bilingual Customer Service Representative, you will be responding to calls from our customers in a professional, courteous and timely manner; updating their information in our systems and ensuring that the dispatch team and our Field Service Technicians have all of the required details to provide top notch service to our customers. We are excited to offer a new and adaptive way of working that provides flexibility in the workforce while maintaining operational readiness By blending remote and in-office work, we are able to take advantage of the independence and flexibility that comes with working from home, and the collaboration, teamwork and sense of belonging that comes from working together face-to-face. Our Workstyle Program offers the best of both situations: structure and sociability with independence and flexibility. **Key Responsibilities** - Ensure issues are thoroughly investigated and determine appropriate action for resolution - Maintain accurate records and documentation of changes to account information through the CCTS database - Maintain knowledge and awareness of all company policies and procedures - Follow all current departmental procedures, processes and methodologies - Escalate any unresolved customer concerns to the Manager - Assist on special projects as assigned by the Manager; Other duties as required **To Succeed, You Will Need**: - Customer service / call center experience - Bilingual (French & English) - Exceptional customer service skills with a strong "customer first" attitude - Good organizational skills and strong time-management techniques - Works well under pressure and in a fast-paced environment - Display high ethics, character and commitment to business policies and decisions - Display initiative in handling problems, be a team player and support changes **Why Join?** **COVID-19 SAFETY PRECAUTIONS** - Canon is committed to the health and safety of our employees, customers and communities. **HYBRID WORK** **BENEFITS** - Comprehensive health coverage plan that includes medical, dental and vision - Life insurance, disability and wellness programs - Vacation, Paid Personal Time and Sick days - Matching RRSP contribution & Profit Sharing Program - Tuition Assistance Program for professional continuing education - Discounts on Canon products, retailers, memberships and more **EMPLOYEE PERKS** - Free coffee and snacks - Employee referral program - Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products. - Community involvement Come and join our team and reap the rewards as we work to take Canon to the next level We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment. Since 1973, Canon Canada has been the leading provider of consumer, business, professional and medical digital imaging innovation. Technology continuously changes, but our vision and commitment to delivering exceptional solutions and great customer experiences never does. Headquartered in Brampton, Ontario, with 12 additional offices across the country, Canon is the preferred choice for technology and services that enhance the lives of people and drive business performance. We are committed to the highest level of customer satisfaction and loyalty, and provide 100% Canadian-based service and support for every product we distribute. Every day our team comes to work excited to tackle real-world challenges, conceive new ideas and develop groundbreaking, innovative solutions — to make a difference for our customers, our business partners, our colleagues and our company. We’re proud of the difference we make for our customers and our business partners, and in the communities where we live and work.