Desktop Support Technician

4 days ago

Brossard, Canada TekWisen Software Pvt. Ltd Full time

You’re highly skilled at detection of users’ needs, troubleshooting their issue and resolving it or ensuring that the correct process is followed for resolution.
You will educate users on technology features, assisting with hardware selection process, demos and training along with provide software and personal training sessions for users on standard tool sets.
You are the customer advocate and coordination point for all customer issues and requests, even if these are beyond the scope to solve and take ownership of their issue.
**Additional Requirements**:
Strong Customer Service skills and are approachable, a good listener, takes ownership of their issue and empathetic.
High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment.
Demonstrated customer focus - evaluates decisions through the eyes of the customer, builds strong customer relationships and creates processes with customer viewpoint.
**Knowledge and Skill Requirements**:
Excellent Customer Service Skills Advanced knowledge of installation and operation of relevant software, hardware and other equipment.
3-5 years of related experience and training.
A+ certification & Microsoft MCP Certified a plus.
**Key Competencies**:
Ability to deliver great customer experiences and to be invigorated by constant personal interaction
Ability to manage multiple, simultaneous tasks, client relationships and expectations
Strong communication skills

**Salary**: $32.00 per hour

Schedule:

- 8 hour shift

Application question(s):

- must speak french

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